Clerk - Inpatient & Outpatient Paediatric Services

Company Biography
Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational opportunities abound.

People have always been OSMH’s greatest strength. Our committed team has helped our community for over a century. We offer an environment where each individual works interdependently towards common goals: we value Trust, Courage and Teamwork. We are an organization where individuals’ contributions are valued and there are many opportunities for personal growth and development.
Position Summary
Reporting to the Program Manager and Clerical Team Leader, the Clerk is responsible for supporting the Inpatient Paediatric/NICU and Outpatient Paediatric Service departments in a clerical capacity by performing required clerical functions.

**PRIMARY RESPONSIBILITIES**:

- Provides excellent customer service to all patients and system stakeholders of both Rehab & Children’s Therapy and Outpatient Paediatric Services.
- Strong customer services skills in supporting the clinic needs of patients and families in a caring, compassionate and kind manner.
- Inquiries and performs appropriately within the departmental policies and guidelines.
- Directing patients to appropriate department waiting areas, liaising with clinical staff and team using initiative and discretion to speed the progress of patients through the department continuously.
- Answers and directs telephone calls and inquiries from other departments, outside agencies, physicians and other sources. Referring inquiries to appropriate person in a timely manner.
- Using Paediatric Outpatient systems and duties attending the department for ensuring the information is accurate and correct.
- Supporting clinic services and works collaboratively with Paediatrician’s Secretary team for optimal patient and family scheduling of clinic visits and medical care needs required.
- Provides team support and optimal scheduling and registration requirements.
- Producing patient charts, requisitions wait list planning, files, CD copies/laser images from PACS for distribution externally.
- Anticipating and ordering supplies to facilitate the smooth operation of the department.
- Accurately and efficiently prepares and distributes reports, policies and procedures in addition to general departmental filing.
- Processing mail, photocopying, faxing, requisitions and other related clerical duties as required.
- Ensuring prompt and safe service that meets accuracy and reliability standards.
- Retrieving existing medical records and documentation for each patient when necessary.
- Works in a collegial manner with management, clinical staff, physicians, volunteers, and other clerical staff from within the hospital as well as other health care facilities to ensure optimal communication.
- Ensures excellent data quality by following all procedures and standards associated with quality data.
- Performs other duties as may be assigned by Program Manager and/or Charge NURSE/TECH.

**Qualifications**:
**Education**:

- Ontario Secondary School Graduation Diploma or equivalent is required
- Successful completion of a Medical Terminology course required
- Successful completion of the Hospitals Electronic Medical Record (EMR) training required upon hire
- Completion of Medical Office Administration program is required
- Completion of a recognized post-secondary diploma/degree is required

**Experience**:

- Three (3) years related experience required
- Experience with Children and Youth required

**Competencies**:

- Demonstrated computer literacy and working knowledge of Microsoft Office Programs (Word, Excel, Outlook) is required,
- Demonstrated familiarity with specific departmental systems is required
- Demonstrated excellent communication skills in English (both verbal and written) and interpersonal skills to positively interact with a range of individuals in a variety of situations, which require tact, discretion and confidentiality,
- Demonstrated ability to be highly motivated and flexible with the ability to adapt quickly to new situations/challenges,
- Demonstrated ability to organize and prioritize workload and multitask under pressure,
- Demonstrated attention to detail and a strong commitment to quality and patient information verification, clinical standards of practice required
- Demonstrates initiative, eager to support the various changes to workload requirements
- Demonstrated ability to work both independently and as a productive team member,
- Demonstrated the ability to provide excellent customer service to all patients and system stakeholders
- Demonstrates leadership and self-initiative for optimal team work and collaborative care in various clinics and programs
- Demonstrated ability to attend wo