Clerk - Regional Kidney Care Program

**Company Biography**

Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational opportunities abound.

People have always been OSMH’s greatest strength. Our committed team has helped our community for over a century. We offer an environment where each individual works interdependently towards common goals: we value _Trust, Courage and Teamwork_. We are an organization where individuals’ contributions are valued and there are many opportunities for personal growth and development.

**Position Summary**

This Clerk position, under the supervision of the Program Manager and/or Team Lead is responsible for clerical duties in the Home and Hemodialysis Units. The Clerk must have an understanding of the scope and responsibilities of the Regional Kidney Care Program Simcoe Muskoka. The Clerk is a member of the RKCP SM interdisciplinary team and is responsible for all clerical related duties in the program, which may include receiving and registering of patients to the program, maintaining patient charts, statistical data management, scheduling of appointments, answering phone calls and directing to all appropriated interdisciplinary team members.

**Qualifications**
- Completion of a Secondary School Diploma (Grade 12) required.
- Medical Terminology course required.
- Completion of a recognized post-secondary (Medical Administration, Medical Secretary) diploma preferred.
- Knowledge of the Regional Kidney Care Program/Simcoe Muskoka and related programs and processes in the program preferred.
- Knowledge of the Cerner Scheduling and Registration system
- Experience in patient registration, discharge and outpatient bookings required.
- Computer literacy and good working knowledge of word processing and spreadsheet software (ie. Word, Excel, Outlook, Access). Ability to learn new software systems (RDIS)
- Keyboarding skills minimum 50 words per minute required.
- Highly motivated and flexible with the ability to adapt quickly to new situations/challenges.
- Ability to organize and prioritize workload, manage multiple priorities and meet deadlines, and work as a productive team member.
- Demonstrated ability to understand and demonstrate through performance, an acceptable level of ethical conduct and a thorough understanding of discretion and confidentiality.
- Demonstrated excellent communication skills in English (both written and verbal) and interpersonal skills to interact with a range of individuals in a variety of situations, which require tact, discretion and confidentiality in relation to working with patients across the care continuum.
- Excellent work performance and attendance record required.

**Our Employees Enjoy**
- a professional practice environment
- a collaborative atmosphere with emphasis on teamwork
- wellness initiatives
- continuing education grants
- employee recognition and assistance programs
- a competitive salary and benefits package
- equal opportunities for growth and development

**Employment Equity**

**Accomodation in the Workplace**
- Orillia Soldiers’ Memorial Hospital is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrier-free selection process for job applicants. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the open position. Applicants need to make their requirements known to the Human Resources department when contacted. All requests are handled confidentially._

**Health & Safety Responsibilities**

OSMH is committed to providing a safe, healthy and supportive working environment by treating team members and patients with compassion accountability respect and engagement.

All team members must adhere to OSMH’s Occupational Health and Safety policies, procedures and protocols, as well as the duties of workers as stipulated in the Occupational Health and Safety Act.

Team members must be able to perform all bona fide and essential duties of the position which may include cognitive and physical demands.

As a condition of employment, new employees are required to complete an employment health assessment and must be cleared by the Occupational Health and Safety Team prior to orientation.

**Closing Statement**
- OSMH is a mínimal fragrance workplace. We kindly ask all applicants to refrain from using scented products should they have the occasion to interview with the hospital._** As a condition of employment OSMH requires professional references, verification of academic training, professional accreditation and evidence of course completion. It is also a condition of employment that all new employees will be required to present a