Veterinary Receptionist

7 days ago

Vancouver, Canada Canada West Veterinary Specialists Full time

Canada West Veterinary Specialists is an exciting multi-disciplinary specialty referral practice with a dedicated 24-hour ERCC service. We hold a unique designation as one of the first verified Veterinary Trauma Centers in Western Canada, designated per the Veterinary Committee on Trauma (VetCOT). We have 7 specialty departments, including Oncology, Neurology, Diagnostic Imaging, Surgery, Internal Medicine and Anesthesiology, with added services including Rehabilitation Therapy and an in-house lab.

With a team of over 160 staff members, we are a group of dedicated and diverse individuals passionate about working together to provide the best patient care and highest client satisfaction.

**JOIN US?** Although a busy hospital we take pride in our staff and focus on providing a safe and fun place to build a career.

**BENEFITS**:

- Subsidized extended health benefits
- 5 paid sick days per year
- Uniform allowance per year
- Wellness Spending account
- We provide employer paid Pet insurance for 2 pets
- Rewards and recognition program to recognize our staff’s hard work and contributions to our success
- We believe in your well-being and provide a company sponsored Employee Assistance Program (EAP) enabling access to caring professionals that can help access support related to fitness, physical health and mental well-being programs
- We have fun together with our hospital sponsored social events like; having Food Trucks visit us onsite, Halloween pumpkin carving contests, Annual Christmas Party, Pub Nights, etc.

**Schedule A - Job Description**

**Position**:Internal Medicine Communications Liaison

**Department**:Internal Medicine

**Reports to**:Communications Supervisor

***

This communications liaison position performs tasks similar to a receptionist and is responsible for facilitating timely and effectively in-coming and out-going communication between the departments and their various internal and external contacts.

**DUTIES AND RESPONSIBILITIES**
- Ensure all Service records are complete, and correctly documented as per hospital paperless protocol and procedures
- Receives and returns all incoming and outgoing telephone calls for the Service
- Ensures all emergent telephone calls and referrals are triaged appropriately and delivered to the team member on the case
- On direction from individual doctors in the service, obtains information from or disseminates information to clients, referring veterinarians and their practice staff, CWVS doctors and staff
- Enters referrals into the computer system, ensuring that all important documentation is attached and prepared before consultation days
- Assists the service in its overall communication with other areas of the hospital (other services, ICU, Wards, and reception)

**KNOWLEDGE, SKILLS, AND ABILITIES**
- High level of professionalism
- Exceptional written and verbal communication skills
- Strong organizational and time management skills
- Strong computer skills including Microsoft Office Suite
- Exceptional client service skills and experience
- Ability to adapt to and understand client needs
- Strong team player
- Medical/Veterinary knowledge is an asset

**QUALIFICATIONS AND EXPERIENCE**
- Previous reception experience is an asset

**WORKING HOURS**
- Monday to Friday: 9:00 am - 5:30 pm

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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