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Membership and Information Services Coordinator
2 weeks ago
**HSABC is looking for a Membership and Information Services Coordinator to join our passionate, supportive and hard-working team. This is an opportunity to work with service providers addressing the needs of persons experiencing homelessness to promote an environment of safety and build organizational capacity.**
Permanent, Full-Time (35 hours per week)
Location: Metro Vancouver
Starting wage: $38.61 per hour
Closing Date: Monday, January 20th, 2025, 9:00 p.m. PST
**About us**
Homelessness Services Association of BC (HSABC) is an umbrella organization of shelters, drop-in centres, homeless outreach teams and other service providers addressing the needs of persons experiencing homelessness with the goal to ending homelessness.
HSABC’s goal to ending homelessness is embedded within the right to adequate housing and acknowledges the _Indigenous Definition of Homelessness in Canada_. Furthermore, HSABC is committed to deliberately and meaningfully include those with lived and living experience of homelessness in decision-making and ensure all actions contribute to decolonization and anti-discrimination.
**The Challenge**
HSABC is a Members-driven organization. Front-line workers, managers and senior-leadership within shelters, drop-in and outreach programs across BC look to us for high-quality learning opportunities, both on-line and in-person. The Membership and Information Services Coordinator will work as part of our team to support HSABC’s Members, curate training content, and improve access to learning.
**The Opportunity**
We are looking for someone who can bring their passion for engagement and communications to support shelters, drop-in and outreach programs across BC. With organizational and technological proficiency, this person will engage with and support our Members, coordinate Member Services including in-person training and events, curate and maintain digital training library, and provide technical expertise to support organizations’ day-to-day operations. This is an opportunity to bring your resourcefulness and tendency towards continuous improvement to impact the lives of people experiencing homelessness.
**Our Team**
Join a passionate, supportive and hard-working team that works directly with our Members and community partners to improve the lives of those experiencing homelessness. HSABC strives to create a work environment that treats each member of the team with patience, guidance and care, while ensuring we can fulfil our common goals through our collaborative work.
**Within the first month in this position, you will**
- Meet the team and learn about HSABC through a gradual on-boarding orientation process.
- Be introduced the HSABC’s Member services and training content.
- Gain hands-on experience uploading and cataloguing video records to HSABC’s webinar library.
- Provide logístical support for in-person trainings.
**Within three months, you will**
- Establish working relationships with HSABC Members and community partners.
- Work with and external consultant to design a digital strategy focused on improving efficiency and ease in our Membership and training operations.
- Work with the _Training and Communications Coordinator_ to plan for in-person trainings and plan for four in-person events to be scheduled between April 1st, 2025, to March 31st 2026.
- Engage with Members regarding Membership renewal and supporting access to training opportunities.
**Within six months, you will**
- Explore opportunities to promoting safe and accessible spaces in shelters, drop-in, and outreach programs through high-quality in-person training and events.
- Review HSABC’s Membership services and value-proposition and identify additional ways to build Members’ organizational capacity.
**Commitment to Equity, Diversity and Inclusion**
To address issues of systemic inequity within Canada and specifically within the Canadian labour market, HSABC is committed to achieving a diverse workforce through inclusive Human Resource practices in all aspects of employment including recruitment, hiring and promotions.
Therefore, we are prepared and willing to accommodate requests for specific considerations within this recruitment and hiring practice to ensure equitable opportunity to apply. Please contact us with requests, or any inquiries you may have to address unintentional barriers or biases in our practices.
**How to apply**
Review the Membership and Information Services Coordinator description (Membership_and_Information_Services_Coordinator_job_description_FINAL.pdf).
Application will be accepted in a variety of mediums (written, audio or video) to ensure you are able to best express your interest and qualifications. Please clearly indicate why you are interested in joining the HSABC team and the experiences that speak to why you are the right person for this position.
**Application tips**
- Initial screening will consider cumulative life experience—including personal history, paid and unp
