Key Account Sales Assistant

1 week ago

Burlington, Canada Concepts (GTA) Inc. Full time

**Role Overview**: Hybrid, Oakville, Full-Time, Salary $70-$80 plus benefits.

Must have experience gained from the Consumer Packaged Goods Industry in Sales Administration and or Key Account Management/ Junior National Accounts

**Key Responsibilities**

**Customer Management**:

- Foster and maintain strong relationships with retailers in both **Canada and US**, ensuring exceptional service and client satisfaction.
- Manage daily communication with customers, addressing inquiries promptly and effectively.
- Maintain accurate records of client interactions and sales activities.

**Sales Support, Administrative & Development**:

- Act as daily right-hand liaison to Vice President of Sales. Prepare sales reports and analyze performance metrics of various retailer software and implement follow-up actions as needed.
- Respond to customer requests including, but not limited to PO tracking, weekly forecasting, inventory control, fill rates, vendor contract maintenance, production planning, new item set up, margin analysis, P&L set up, and consistent budget tracking.
- Manage and proactively communicate important deadlines and/or key dates as it relates to Line Reviews, RFQ’s or ongoing customer requests. Organize in conjunction with VP Sales, preparation of sales presentations, promotional calendars, internal sales meetings
- Attend customer meetings, and capture minutes with key learnings and necessary follow-ups.

**Project Management**:

- Organize and coordinate product launch meetings, including scheduling, agenda preparation, and necessary follow-up tasks.
- Working with the PDM and operations team to monitor project progress, ensure timely completion and effective team collaboration, and proactively communicate any possible issues or delays to ensure successful outcomes.

**Market Research**:

- Research market trends, competitor activities, and customer needs to support sales strategies. This will include periodic retailer visits with the VP of Sales.
- Identify insights, and growth opportunities, and provide actionable recommendations in efforts of business development.

**Qualifications**:

- **3-5 years of previous CPG retail experience (channels: Mass, CTC, DIY) is required.**:

- Previous experience in Housewares, Storage and Organization an asset; open to Grocery, Hardware, US Retail experience would be ideal.
- Demonstrates an infectious positive attitude. Proactive and eager approach to learning, growth, and achieving sales targets in a fast-paced environment.
- Previous experience using (diverse) retail software platforms and assets. Examples include Vendor Gateway, Retail Link, Syndigo, Supplier Hub, AIM, Data Vault, Bamboo Rose & GS1.
- Exceptional organizational skills with a keen attention to detail.
- Presentation skills both written and verbal, and negotiation skills are an asset.
- Ability to work independently and collaboratively within a team.
- Demonstrates ability to identify and act on opportunities for process improvements and efficiency gains.
- Hybrid work arrangement with a minimum of 3 days in the office.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

Potential Career Path
- Key Account Sales Manager
- Interview process will include in-person meetings, employment references, we look forward to hearing from you

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