Medical Office Assistant

**Medical Office Assistant / Receptionist**

**Sage Meadows Physiotherapy & Massage - Sage Hill, Calgary, AB**
**Full-Time / Part-Time | Flexible Availability Required**
**Clinic Hours**: Monday-Friday 9:00 AM - 8:00 PM | Saturday 9:00 AM - 4:00 PM | Sunday : By Appointment Only

**About Us**

At **Sage Meadows Allied Health Clinic**, we believe true healing begins with **care, compassion, and connection**. Our mission is to create a calm, supportive environment where every patient can heal, recover, and feel genuinely valued.

We are a **multidisciplinary and multilingual clinic**, proudly serving a diverse community. Our team speaks **Punjabi, Hindi, English, Filipino, Urdu, Mandarin, and more**, ensuring every patient feels comfortable and understood in their preferred language.

Our clinic provides comprehensive services including **Physiotherapy, Chiropractic, Massage Therapy, Acupuncture, Dietetics, and Psychological Services**, with a focus on **rehabilitation, pain management, and emotional wellness**, offering complete care and wellness under one roof.

Sage Meadows Physiotherapy & Massage is seeking a friendly, dependable, and detail-oriented **Medical Office Assistant / Receptionist** to join our welcoming and fast-paced clinic in Sage Hill. You will be the first point of contact for patients and a key support for our clinical and administrative team.

We are looking for someone with a positive attitude, strong communication skills, and the ability to multitask efficiently in a professional healthcare environment.

Key Responsibilities
- Greet patients and visitors with professionalism and warmth
- Assist patients with intake forms, consent documentation, and insurance details
- Schedule, confirm, and update appointments using Jane App software
- Collect payments, manage billing, invoicing, and insurance documentation
- Prepare, submit, and track insurance and motor vehicle accident (MVA) claims
- Communicate professionally with insurance adjusters to obtain approvals, file reports on time, and keep documentation organized
- Maintain accurate records of approvals and ensure therapists are informed of claim status updates
- Keep the clinic clean, organized, and presentable throughout the day
- Assist therapists in maintaining efficient workflow and patient coordination
- Order and manage clinic supplies and handle minor maintenance coordination
- Support the Clinic Director and Administrative Team in day-to-day operations
- Participate actively as part of a collaborative and patient-focused team

Qualifications & Skills
- Prior experience working in a physiotherapy, chiropractic, or healthcare clinic is a strong asset
- Knowledge of insurance claim submission, direct billing, and adjuster communication is highly preferred
- Ability to read and interpret insurance approvals and communicate updates clearly to therapists
- Proficiency with Jane App or similar EMR systems
- Excellent spoken and written English; additional languages such as Punjabi, Hindi, Cantonese, or Mandarin are an asset
- Strong organizational, administrative, and time management skills
- Reliable, adaptable, and capable of handling multiple priorities independently
- Flexible to work evenings and weekends according to clinic hours
- Own transportation preferred
- Must be legally eligible to work in Canada

Why Join Sage Meadows Physiotherapy & Massage
- Friendly, team-oriented work culture
- Staff lunches, holiday gatherings, and team events
- Busy, community-driven clinic with a growing patient base
- Continuous learning opportunities and professional development
- Competitive compensation and supportive leadership

**Ready to grow with a team that values care, professionalism, and community?**

**Job Types**: Full-time, Part-time, Casual, Freelance

Pay: $16.00-$18.00 per hour

Expected hours: No less than 25 per week

**Benefits**:

- On-site parking

Application question(s):

- Are you legally eligible to work in Canada?
- Are you available to work flexible shifts, including evenings and weekends, within the clinic’s hours?
- Do you have reliable transportation to and from our clinic in Sage Hill, Calgary?
- Do you have prior experience working in a physiotherapy, medical, or healthcare clinic?
- Are you familiar with JaneApp or any other EMR (Electronic Medical Record) software?
- Which languages do you speak fluently?
- This role may involve multitasking, assisting therapists, and helping with occasional cleaning and clinic organization. Are you comfortable with these types of responsibilities?
- What makes you a great fit for a team-based, fast-paced clinic environment like ours?
- Do you consider yourself someone who learns quickly and adapts to new tasks with mínimal supervision?
- If a team member calls in sick and you're needed on short notice, how much time would you typically need to arrive at the clinic?
- Are you comfortable using platforms like Facebook and Instagram to help with the clinic’s digital presence, suc