Technical Support Specialist

2 weeks ago

Montréal, Canada Web Hosting Canada Full time

**About the role**

Your role is crucial in maintaining client satisfaction and ensuring their online success.

**What you'll do**
- Provide prompt, courteous, and effective support to clients via phone, chat, and support tickets in both **English and French**.
- Assist with service provisioning tasks (e.g., SSL certificates, dedicated IPs).
- Collaborate with senior technical teams to resolve complex incidents and ensure clear communication with clients.
- Identify and report system-wide issues (NOCs).
- Spot sales opportunities and refer them to the sales team for follow-up.
- Support new client onboarding, recommending the right services based on their technical needs and business goals.
- Execute additional projects as assigned by the direct supervisor or the Customer Experience Director.

**Qualifications**
- ** Excellent communication skills** (written and spoken) in both **English and French**.
- Strong problem-solving abilities and a proactive attitude.
- Tech-savvy mindset and comfortable learning new systems quickly.
- Previous experience in technical support, web hosting, or call center environments is a strong asset.
- A customer-first approach with a knack for simplifying technical jargon.

**Why Join WHC**
- A collaborative team culture where your impact is visible.
- Competitive compensation and benefits with a flexible hybrid work model.
- Access to training, mentorship, and career advancement opportunities.
- Frequent gatherings, lively 5à7s, a vibrant social club, and epic holiday parties.
- A bright, renovated office in Little Italy with a fully stocked kitchen and a game room featuring ping-pong, foosball, Nintendo, nerf guns, and a library.
- Certified a Great Place to Work® for five years running—because we believe work should be fun, fulfilling, and rewarding.

**Ready to Make an Impact?

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