Installation & Technical Support Specialist

1 week ago

Montréal, Canada Worximity Full time

**We are looking for a **Installation & Technical Support Specialist**:
**WHO WE ARE**:
**Worximity Technology is a fast-growing company with the mission of continuously improving industry with simple and scalable technologies.**:
**Are you always questioning the way things are done to find the most efficient way of working? So are we Our software is used by companies in the manufacturing sector that are looking to do more with less. Less water, less energy, more productivity. This is what we are able to bring to the manufacturing world with our innovative technologies.**

**What will you be doing?**:

- Plan and perform installations with new customers (remote or on-site);
- Take charge of technical interventions on site with existing customers (diagnosis & upgrades);
- Configure KPIs and production lines requested in the product interface;
- Plan your own travel to customers (airfare, hotel rooms, on-site travel, etc.);
- Validate customer contact points with internal teams;
- Work in collaboration with other teams on custom projects;
- Be responsible for ongoing technical support (level 1 and 2): management of incidents, problems and service requests;
- Be responsible for complete technical support and customer satisfaction;
- Collect information to improve the technological environment or software functionalities by participating in various internal technical projects;
- Update technical documents (books, mechanical and electrical drawings, computer machine files, standard work, procedures, etc.).

**The skills you’ll need to be successful at Worximity**:

- Technical background in industrial electronics, computer science, telecommunications, or equivalent experience ;
- 3 to 5 years experience in a similar position;
- Knowledge of electrical, automation, computer science, and connected objects (IoT) ;
- Comfortable working outside of typical office hours (occasionally, scheduled in advance) ;
- Ability to travel to customer sites (Canada - USA) ;
- Possess a driver's license and a car;
- Excellent communication and problem solving skills;
- Fluently bilingual (French and English);
- Knowledge of Zendesk, Jira and Confluence is an asset;
- Experience on pharmaceutical, agri-food or industrial packaging lines, an asset;
- Open to discover and work with new technologies (Hololens).

**WX TRIBE IS ALWAYS LOOKING FOR THE BEST FIT**:
**The tribe wants you**:
**We would like you to join the team if**:

- You want to grow, learn and improve yourself at work
- You are a top performer and you’re making what you have to do in order to achieve your goals
- You know results are important and you focus on achieve them
- You are creative and determined to go above and beyond to generate new ideas, you have a desire to change the current status quo

**Perks**:

- Competitive compensation
- Impressive office life: talented team, located in the heart of Old Montreal, activities, innovation culture, sports, etc.
- Professional development and opportunities to grow
- Access to virtual health care

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