Bilingual Customer Care Representative- French

2 weeks ago

Gatineau, Canada Line One Full time

**Remote Bilingual Customer Care Specialist - French/ English**

**Works remotely**

**Hours of Operation: 8am -8pm ET Monday
- Sunday**

**Languages: Must be fluent in French and English - Spoken and Written**

**Job Summary**:
**Responsibilities**:

- Answer inbound calls
- Outbound calling for customer surveys and follow ups.
- Achieve first call resolution for each Customer interaction.
- Some outbound calling for Customer survey/follow-up.
- Diligently follow up on outstanding Customer related issues.
- Maintain and achieve monthly goals set out by Customer Service Team Leader.
- Deliver superior service and help create an exceptional experience for our Customers.

**Education and Experience**:

- Fluent in French and English written and oral.
- 3 years of previous customer service experience/call centre required.
- Experience with SalesForce is an asset.

**Technical Requirements**:

- Reliable computer (minimum 4G RAM, dual core processor, 20 MB of free hard drive space)
- Intermediate proficiency with MS Office.
- Non-wireless DSL or Cable internet connection is required. Wireless DSL (antenna on roof) and/or satellite internet are not acceptable.

**Non-Technical Requirements**:

- Superior communication skills (written and verbal).
- Superior Customer Service skills.
- Strong organizational and planning skills.
- Must be a self-starter.
- Strong reading and interpretation skills.
- Must be analytical - be able to analyze various options and take appropriate action.
- Strong attention to detail.
- Ability to work under pressure/deadlines.
- Must be honest and energetic.
- Must be able to work within a team as well as independently.

**Job Type: Temporary - 6 month minimum -12 months
- possible further employment opportunities aft er 12 months**

Schedule:

- Day shift
- Evening shift
- Weekend availability

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 3 years (required)

**Language**:

- French (required)
- English (required)

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