Bilingual Customer Success Specialist

1 week ago

Gatineau, Canada Kruger Products Full time

At **Kruger Products** we have a shared vision for greatness. We manufacture some of North America’s most popular tissue brands - Cashmere®, Purex®, Scotties®’, SpongeTowels®, Bonterra®, White Cloud®, as well as products for use away from home.

We are leaders in our industry, leaders in our communities, and leaders in sustainability. Our headquarters is in Mississauga, ON, and we proudly have nearly 2,700 employees spread across manufacturing plants in Quebec, British Columbia, Ontario, and Tennessee.

**WHAT YOU WILL DO**

The Bilingual Customer Success Specialist will be the face of our organization to our customers and work with a winning team We are proud to be recognized as the #1 vendor in the Core Benchmark Set of the 2023 Advantage Report for the 10th time in the last 11 years.

In this role, you will:

- Ensure orders are created properly by:

- analyzing and verifying for accuracy
- product availability and order prices
- determining point of shipment based on customer’s region and product quantities
- assigning delivery dates to customers
- Work with our carrier partners to review customer inquiries and delivery status
- Collaborate with our sales and distribution teams to ensure that customer orders are on time and accurately fulfilled

**Job Requirements**:
**WHAT YOU WILL BRING**
- Excellent French and English communication skills (both oral and written)
- Focused on Customer Service excellence
- Ability to multi-task in a fast-paced environment
- Be solutions focused and think critically
- Proficient in Microsoft Office Suite
- Team oriented and self sufficient

**WHAT’S IN IT FOR YOU**

Our mission is to make everyday life more comfortable. Together we bring this mission to life. As an ever-evolving business, there are always exciting new challenges, diverse career paths, and opportunities to innovate. Be part of a recognized employer - **Greater Toronto Top Employer** since 2013, **Deloitte’s Best Managed Companies** since 2018, and **Forbes Best Employers in Canada**.

Join Kruger Products and **Expect to do Something Great.**

LI-Hybrid

Job Snapshot

**Employee Type**: Full-time

**Location**: Gatineau, Quebec (Hybrid)

**Job Type**: Customer Service, Supply Chain

**Date Posted**: 01/17/2025

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