Shop Foreman

**Employer**: Universal Ford Lincoln
**Location**: Service Center (On-site)
**Reports To**: Service Manager
**Employment Type**: Full-time

As the **Universal Ford Lincoln Shop Foreman**, you'll fully engage yourself in our fast-paced, high-energy shop, showing unwavering precision, passion, and dedication. You’ll join forces with a team of talented professionals to surpass our expectations for quality and innovation.

At **Kaizen Automotive Group**, we’ve built a reputation for excellence through our commitment to continuous improvement, employee empowerment, and a customer-first mindset. With a growing portfolio of brands and expanding presence across Canada and the United States, we offer exciting opportunities for individuals looking to be part of a dynamic, award-winning team. Joining **Kaizen Automotive** means you will have the opportunity to work alongside talented professionals in a supportive environment that fosters growth, innovation, and success. If you're passionate about cars, committed to quality work, and ready to take your automotive career to the next level, the **Kaizen Automotive Group** wants to hear from you

As a family-owned and operated company, the **Kaizen Automotive Group** is committed to providing our team members with access to the benefits and support they need along their professional journey to feel happy, healthy and valued. **That is why our team is proud to provide the following benefits as options for our Full-Time employees**:

- Competitive Compensation
- Supplemental Medical, Dental, and Vision Plans
- Discounted Prescription Coverage
- Company Pension
- Paid Time Off
- Life Insurance and Disability Coverage
- Employee and Family Assistance Programs
- Vehicle Purchase & Service Discounts
- Professional Development & Certification Assistance
- Company Wide Appreciation Events & Contests
- And SO MUCH MORE

**Position Summary**

Universal Ford Lincoln is seeking a **Shop Foreman** to lead day-to-day operations in our Service Center. You’ll dispatch work, mentor technicians, uphold safety and quality standards, and keep throughput high—while being the **hands-on technical expert** our team relies on. The **Shop Foreman** will work with and assist the Service Manager to ensure the shop is running in a way that provides exceptional safety and outstanding customer service. The **Shop Foreman** will provide front-shop customer advice and assistance when needed and must have very good communication and phone skills. The role includes training, coaching, leading others, and working to grow the business by developing your team.

**What You’ll Do**
- Lead and dispatch repair orders to match technician skill sets and bay availability; remove bottlenecks to hit daily production targets.
- Coach and mentor techs and apprentices; provide on-the-spot diagnostics guidance and quality checks before delivery.
- Own shop standards: safety, cleanliness, tool control, and compliance with OEM procedures (Ford/Lincoln TSBs, warranty policies).
- Elevate quality: perform final road tests/QA, verify labor operations, and ensure complete/accurate story-writing on ROs.
- Collaborate with Advisors and the Service Manager on workload planning, parts ETAs, and customer communication.
- Track metrics (efficiency, comeback rate, cycle time) and share weekly insights and actions.

**What You’ll Bring**
- Red Seal Certification - Automotive Service Technician (required).
- Valid driver’s license and acceptable driving record (required).
- Previous leadership experience as a working foreman, team lead, or senior technician.
- Advanced diagnostics and drivability skills; ability to triage complex electrical and module-programming concerns.
- Strong communication, organization, and a customer-first mindset.
- Bonus: experience with Ford/Lincoln service systems (FDRS, IDS), warranty labor ops, and modern DMS platforms.

If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of one of the 50 Best Managed Companies in Canada.















INDVCO

Pay: $80,000.00-$120,000.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Licence/Certification:

- Driving Licence (required)
- Red Seal Certification (required)

Work Location: In person