Participant Support Worker

**Life Skills Support**
- Assist and encourage Participants in the pursuit of leisure activities, exercise programs, and community socialization opportunities; develop activities for individual or group participation.
- Support Participants in management of self, i.e. development and utilization of personal coping strategies, self-confidence & community rehabilitation.
- Assist Participants in realizing personal daily living goals, both short and long term, to facilitate progression towards independent living.
- Assist Participants where appropriate with family communication and mediation.
- Assist Participants as needed in developing and maintaining a positive working relationship with professionals in support of ongoing physical, spiritual, emotional, and mental wellness.
- Act as a positive role model for Participants; lead by example.

**Program Support**
- Encourage Participants to actively participate in service & goal planning
- Perform regular participant status and wellness assessments.
- Monitor Participant interactions and encourage social inclusion; coordinate conflict resolution and manage behaviors' as needed.
- Maintain personal and professional boundaries with Participants.
- Maintain communication with staff and provide support as required or directed by reporting manager
- Build and maintain knowledge of community resources and referral pathways.
- Actively participate in professional development opportunities; attend as many trainings and in-services as possible.
- Attend all mandatory trainings (Conditions of Employment).
- Attend meetings.
- Actively work to be a positive and supportive team member.
- Other duties as assigned.

**Administrative Support**
- Comply with the YWCA Lethbridge & District policies and procedures.
- Review and maintain accurate records, including ensuring use of appropriate program communication tools, as required.
- Maintain detailed records according to YWCA Lethbridge & District legal documentation guidelines.
- Take direction from the Case manager regarding Participant care; the Case manager is not to perform the duties of a supervisor, but may provide direction with regards to Participant care, particularly in relation to the Service Plan.
- Maintain regular communication with the management on matters affecting Participants’ wellbeing and in the general operations of the Hope House.
- Responsible for opening and/or closing the facility, with special care to ensure the facility is secure and operational each day.
- Perform daily walk through of the facility at the end of the day to ensure that all participants are engaged.
- Greet participants, staff, volunteers, and the public and stakeholders professionally, guiding them and providing direction as required.
- Exercise effective conflict management skills.
- Operate the main phone line, computer, and photocopier as necessary
- Oversee the lobby and related areas to ensure the atmosphere remains professional and kept as a place of business.
- Support programs as required through effective coordination, communication and supportive efficiencies.
- Other duties as assigned.

**Experience**: Required
- 1 year(s): Minimum of 1 year of direct experience in professional office administration

**Licenses & Certifications**: Preferred
- Drivers License-3yrs Exp
- First Aid and CPR Level-C

**Skills**: Preferred
- Ability to work harmoniously with others
- Strong organizational skills
- Critical Thinking
- Ability to exercise good judgement
- Proficient in English
- Oral and Written Communication

**Behaviors**: Preferred
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Team Player: Works well as a member of a group

**Motivations**: Preferred
- Job Security: Inspired to perform well by the knowledge that your job is safe
- Self-Starter: Inspired to perform without outside help
- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization