Operations Payment Manager

**About Nomad**:
Nomad is a Freight Tech company transforming how North American fleets operate. Our fast-growing team helps small to mid-sized carriers move faster, think smarter, and grow stronger.

**How does freight technology work?**

Through an AI-powered platform and proprietary fuel network, Nomad helps fleet owners optimize fuel spending, boost cost visibility, and drive long-term operational efficiency. Built to challenge outdated fuel programs, our technology delivers real-time data insights, fraud prevention, and seamless integration into daily operations.

**The result?**

Greater control, full transparency, and stronger buying power for the trucking companies that keep our economy moving. At Nomad, we embrace diversity and inclusivity, offering a flexible environment in support of professional and personal growth.

**Interested in fueling modern-day nomads?**Let’s explore the impact you can make on our team.

**About you**

You are an experienced Operations Payment Manager with strong analytical skills and a track record in payments, collections, and risk management. You thrive in fast-paced, high-volume environments, ensuring accurate payment processing, reconciliation, and compliance. Skilled at collaborating cross-functionally, you identify discrepancies, enforce policies, and implement process improvements—all while maintaining a positive client experience.

**Key Responsibilities**:

- Review and verify incoming client payments daily before posting, with a focus on large transactions and high-risk accounts.
- Analyze payment data for discrepancies, irregularities, or potential fraud/risk exposure.
- Ensure compliance with internal controls, payment policies, and credit terms.
- Maintain accurate records of pre-posting checks, payment statuses, and risk flags.
- Assist in developing and improving procedures related to pre-posting risk checks and AR processes.
- Support reconciliation processes between bank records and AR ledgers.
- Monitor accounts for risk exposure and ensure compliance with internal controls and credit policies.
- Maintain organized and up-to-date collections records, ensuring appropriate follow-ups and escalation procedures are in place.
- Support reconciliation processes to ensure collections activity aligns with AR and bank records.
- Contribute to the development of improved processes, reporting, and tools to streamline collections management.
- Collaborate with finance, sales, and risk teams to validate the legitimacy and accuracy of payment sources, especially for new clients.
- Respond to internal inquiries regarding payment issues and follow up on resolution steps.
- Manage and oversee all aspects of collections and payment plan adherence across customer accounts.
- Hold customers accountable to agreed payment terms and structured payment plans.
- Escalate and coordinate on high-risk or delinquent accounts.
- Collaborate with management to seek approvals for credit extensions, settlements, or resolution of outstanding balances.
- Communicate directly with clients to resolve payment discrepancies and negotiate repayment solutions.
- Partner cross-functionally with finance, sales, and risk teams to provide insight on customer payment behavior and risk management strategies.
- Ability to enforce policies and payment terms while ensuring an excellent client experience.

**Qualifications**:

- 5+ years of experience in Accounts Receivable, Payment Processing, or Risk Operations (preferably in a fintech, fuel, or high-volume transaction environment).
- Proven ability to identify red flags in payment behavior or client activity.
- High attention to detail and accuracy in handling large financial transactions.
- Excellent communication and problem-solving skills.
- Comfortable working independently as an individual contributor in a dynamic start-up environment.
- Experience with ERP systems (e.g., NetSuite, QuickBooks, etc.) and payment processing tools.
- Experience working in a fintech, fuel, or high-volume environment is required.