Business Operations Manager

Join Our Team and Thrive at ITN Food Corp. as an Office Operations Manager ITN Food Corporation, a leading food manufacturing, importing, and distribution company operating across Canada, is seeking a dedicated Office Operations Manager to lead its office operations function. Based in Woodbridge, ON, this role involves overseeing the end-to-end coordination and processing of sales orders, from receipt (generated by the sales team) through consolidation, fulfillment, and seamless collaboration with warehouse, production, internal logistics, and third-party logistics (3PL) providers, to ensure timely delivery to customers. Additional responsibilities include invoicing, daily management reporting, and directing a team of Operations Coordinators while partnering closely with sales, finance, warehouse, and production teams. This position offers a dynamic opportunity to optimize operations (Sales & Logistics Coordination), including order processing and logistics coordination, while collaborating across departments to deliver high-quality South Asian products efficiently and effectively.
Company Overview: ITN Food Corporation has over 30 years of experience crafting spices, chutneys, condiments, and other products that honor South Asian traditions. As a family-owned company and exclusive distributor for internationally recognized brands, we are committed to quality, sustainability, and cultural authenticity. We provide a collaborative and inclusive workplace where diversity drives innovation and employees are supported in their professional growth. Position Overview: As an Office Operations Manager, you will drive operational efficiency by hands-on managing sales order processing, coordinating fulfillment and deliveries, supervising administrative support, optimizing sales-related logistics and supply chain processes, and ensuring compliance with food safety standards to support revenue growth and customer satisfaction. This full-time, permanent position involves team leadership, risk mitigation, and collaboration with cross-functional teams, making it ideal for someone eager to excel in a fast-paced food distribution environment.
Manage office operations to efficiently coordinate and process sales orders from the point of receipt (generated by sales) to consolidation, processing and coordination with warehouse and production , internal logistics, and 3PL providers to deliver to customers. This includes invoicing, daily management reporting, receiving and processing sales orders from the sales team via Spire ERP, Pepperi sales order app, email, phone, and other channels, ensuring seamless flow to production and delivery while reviewing forecasts, generating operational plans, analyzing sales data for insights, conducting order planning, performing invoicing, and actively scheduling tasks.
Team Supervision: Lead and develop a team of operations coordinators focused on accurate order entry, error-free and timely ,efficient invoicing, administrative tasks, merchandising and maintenance of retail office areas, customer correspondence, front desk operations, data entry, document organization, and logistics coordination to ensure compliance and efficiency.
Coordination & Logistics: Collaborate hands-on with production, warehouse, drivers, sales staff, and management to confirm product availability, coordinate order preparation , schedule drivers, plan routes, track deliveries in real-time, and dispatch to the company's customers across Ontario and Montreal using the company owned and third party logistics arrangements; manage inventory levels and implement quality control measures.
Track customer payments (e.g., via bank cheques), update the finance department, conduct daily morning meetings with management to review order status, and resolve any issues related to product availability and dispatches.
Performance Optimization: Optimize sales operations coordination and logistics performance, mitigate risks, develop and maintain SOPs for inventory management, supply chain processes, order fulfillment, and administrative coordination; develop strategies for continuous improvement and long-term planning.
Pursue growth opportunities in line with company strategy, meet profit goals, establish and maintain relationships with customers and vendors, and provide feedback on market trends.
Ensure team adherence to company policies, food safety standards, and regulations; coach staff on ERP and CRM systems, problem-solving, and customer service; oversee staff training, recruitment, and goal-setting to achieve objectives.
Experience: 3-5 years in Operations Management (Sales & Logistics, Order Processing) within the food or related industries, including supervisory oversight of coordinators or administrative staff. Demonstrated success in sales order processing, metrics-driven optimization, and hands-on management of order planning, invoicing, scheduling, and team supervision.
Bachelor's degree in Business, Operations Management, Supply Chain, or a related field is preferred.
Technical Skills: Strong knowledge of operations, supply chain and logistics principles and ERP systems (e.g., Spire, Oracle, or SAGE300). Advanced proficiency in Microsoft Office Suite (Outlook, Excel, PowerPoint, Word), with especially strong expertise in MS Excel at an advanced level. Familiarity with POS systems, CRM tools, and warehouse management software is a valuable asset.
strong communication, planning, problem-solving, and results-oriented mindset; Language: Fluency in English is required; proficiency in additional languages such as Punjabi, Hindi, or Urdu is an asset.
This full-time, permanent role complies with Employment Standards Act (ESA) minimums, ensuring stability and growth potential.
Career Development: Gain access to training, mentorship, and opportunities to advance based on performance.
Meaningful Work: Contribute to a company dedicated to cultural heritage and sustainability, with perks including employee discounts and on-site parking.
Monday to Friday (9:00 AM - 5:30 PM), with a minimum of 44 hours per week ,and weekends as needed.

Job Types: Full-time, Permanent
On-site parking
If you are passionate about leading office operations function in a company that values quality, diversity, and innovation, we invite you to apply. Become an Office Operations Manager at ITN Food Corporation and help us deliver authentic South Asian cuisine efficiently. ITN Food Corporation is an equal opportunity employer committed to diversity, equity, and inclusion.
Job Types: Full-time, Permanent
On-site parking