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Operations Manager

2 weeks ago

Regina, Canada Shelter Movers of Toronto Full time

**WHO ARE WE?**

Shelter Movers is a national, volunteer-powered charitable organization providing moving and storage services at no cost to individuals and families fleeing abuse. We collaborate with local businesses and community agencies to support people, primarily women and children, as they transition to a life free of violence. Every year, in collaboration with community partners, our volunteer teams contribute over 31,000 hours to support people transitioning to lives free of violence and abuse.

Working at Shelter Movers means creating a meaningful impact for families experiencing abuse. It also means showing allyship and playing a tangible role in breaking the cycle of gender-based violence in Canada. We are growing and looking to add caring, compassionate, and competent people to join our team.

**PURPOSE OF YOUR ROLE**

Shelter Movers is hiring an Operations Manager to oversee all moving and storage services offered to survivors of violence within the local Chapter. Reporting to the Chapter Director, the Operations Manager will collaborate closely with the local leadership team to ensure seamless operations. Responsibilities include supervising/supporting teams of paid staff/ volunteers, cultivating relationships with shelters and operational partners, and managing projects.

**YOUR FOCUS**

**_Lead & Support Teams (~35%)_**
- Lead and support the Intake, Move Coordination, Scheduling, and Lead Movers team supervisors.
- While on shift, be available to Intake, Move Coordination, Lead Mover, and Scheduling teams to discuss any urgent operational issues & support in planning for all active moves.
- Be available as a backup to any local operational roles as needed, including but not limited to attending/ leading moves.

**_Relationship Management (~20%)_**
- Develop and maintain relationships with shelters and other referral agencies by delivering presentations, conducting regular check-ins, and directly addressing concerns
- Maintain relationships with operational partners (i.e., vehicle rental companies, storage companies, security companies, translation services, pet fostering, etc) by delivering informational presentations, checking in with company managers routinely, and directly addressing concerns

**_Operational Oversight & Coordination (~35%)_**
- Chair regular local Operations team meetings with supervisors and any other relevant staff to review the status of current moves, possible risks, storage, staffing, partnerships, etc.
- Meet regularly with the Chapter Director & Regional Operations Manager/National Operations Director to provide critical updates, reports, and statistics where necessary to demonstrate the effectiveness of current operational policies and procedures.
- Maintain accurate and consistent data entry across all Operational documents and input KPIs on a monthly basis.
- Manage ongoing and temporary projects, as needed.
- Update local sections of the operational manuals and documentation for Intake, MC, Scheduling, & Lead Movers, as needed.

**_Recruitment & Volunteer Coordination (~10%)_**
- Work closely with the local Volunteer Services Manager to coordinate recruitment efforts relevant to the Operations team (i.e., all Admin Volunteer roles & Mover/Driver roles, etc).

**SKILLS YOU WILL NEED**
- Project, customer service, and/or team management experience.
- Demonstrate strong communication, problem-solving, and critical thinking skills.
- Exhibit a very strong commitment to the role and organization, reflecting a passion for the mission.
- Take initiative and is capable of leading, motivating, and developing/training team members.
- Adaptable, flexible, and creative in finding solutions; remain calm under pressure.
- Administrative skills experience, with demonstrated attention to detail and strong orientation for process.
- Bring conflict resolution skills to foster a positive working environment.
- Maintain a supportive, approachable, trauma-informed, anti-racist, anti-oppressive, client-centered, and inclusive communication style.

**EXTRA USEFUL SKILLS THAT YOU MAY HAVE**
- Knowledge of the Gender-Based Violence sector, specifically women’s shelters, is an asset.
- Advanced understanding and interest in social work or gender studies, including anti-racist, anti-oppressive frameworks and intersectionality of challenges faced by women and particularly survivors of abuse in the local community is an asset.
- Experience in community outreach and relationship building.

**ROLE DETAILS**
- ** JOB TYPE**:Part-Time, Permanent
- ** COMPENSATION**:$33.00 - $38.00 Hourly
- ** LOCATION**:Regina, Saskatchewan (Hybrid)
- ** HOURS OF WORK**:25 hours per week (with some evening and weekend availability as needed)

**PERKS AT SHELTER MOVERS**
- Health/Dental Coverage
- Phone Stipend
- Employee Assistance Program
- Discounted fitness membership
- Parental Top-up
- Paid time-off

**DEADLINE TO APPLY: February 15th, 2025**

**Equal Opportunity Statement**
- Shelter Movers is dedicate