Operations Manager

4 days ago

Regina, Canada Harvard Developments Full time

Harvard Developments has an immediate opening for an Operations Manager to join its retail team in Regina, Saskatchewan. This position is accountable to lead a team of building maintenance personnel to deliver an exceptional customer experience, while ensuring that more than 1.9 million square feet of retail property in Saskatchewan is well cared for and maintained in a safe, efficient, and environmentally conscious manner. The Operations Manager will: - Liaise with tenants and deliver customer service satisfaction within standards established for safety, comfort, cleanliness, responsiveness, follow up and communication; - Oversee workplace safety, risk management, safety training, OH&S compliance and emergency preparedness; - Organize the activities of personnel and trades responsible to service, operate and maintain the properties within standards established for quality maintenance, fiscal responsibility, environmental stewardship and life-cycle performance; - Establish & implement the annual maintenance plan, ensure "best value" procurement within established limits and contribute to budget preparation and client reporting; - Recruit, develop and lead a highly motivated operations team to excel in achieving Harvard’s vision, mission, promise and values, the objectives of the annual business work plan and the expectations of the property owner. **What you will bring to the job**: - Post secondary education or an equivalent combination of journeymen trade certification and business knowledge gained through experience; - Minimum 6 years’ front-line supervisory experience in property or facility management or a mechanically inclined business environment, and a minimum 3 years’ responsibility for workplace safety; - Proficiency in the English language both written and verbal, as well as strong listening negotiation, collaboration and conflict resolution skills that enable positive and beneficial relationships; - Demonstrated organizational, analytical, critical thinking, problem solving, decision-making and time management abilities focused on consistently meeting deadlines; - Advanced technological skills using building automation systems and working in a Microsoft Office environment; - A proactive approach with a high level of commitment to customer service and dependable leadership, with availability to respond to emergencies 24 hours each day except during excused absence; and - The ability to work independently or collaboratively as circumstances dictate, using personal initiative and sound judgment to achieve desired outcomes, schedule and budget. Harvard is a full-service real estate management company based in Western Canada that is recognized for its reputation in leadership, flexibility, quality and performance. The company oversees 9 million square feet of commercial properties with regional offices in Regina, Calgary, Edmonton and Winnipeg. **What you will receive from Harvard**: - Competitive salary and health benefits within the real estate management industry, along with an incentive opportunity, pension & group RRSP; - Additional benefits including children’s scholarship and a wellness program; - Strong corporate values in a flexible, performance driven and merit-based work environment; - Comprehensive orientation, training and support; and - Encouragement of lifelong learning through education and training opportunities.

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