Enrolment Services Advisor

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Student Management, Level B

Job Title

Enrolment Services Advisor

Department

Enrolment Services Advisors 2 | Student Support and Advising | Enrolment Services

Compensation Range

$6,747.50 - $9,701.42 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

October 8, 2024

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

Jan 31, 2027

This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Description Summary

The Enrolment Service Advisor (ESA) is an advising specialist who is a highly visible representative of Enrolment Services (ES) and the University.

Each ESA is assigned a portfolio of 900-1100 students and is responsible for guiding those students throughout their entire student experience. The ESA provides professional advice for students (international and domestic) across ES areas of responsibility, including: student financial support, admission, domestic student recruitment, tuition, fee assessment and collection, student records, registration, and transfer credit. With AESAs, ESAs also support up to approximately 25,000 prospective domestic students, annually.

The ESA plays a leadership role in the design, delivery, and evaluation of ES student service programs and makes strategic recommendations on the establishment of service standards. The ESA is part of a network of advising and service professionals that collectively contribute to UBC s exceptional learning environment. ESAs support: undergraduate, graduate, post-baccalaureate, visiting, and prospective students, and alumni.

Organizational Status

The ESA reports to the Associate Director, Enrolment Services. The ESA works closely with AESAs, other ESAs and academic and student affairs professionals at the University, including other staff in Enrolment Services, the Provost & VP, Academic Portfolio (Go Global, International Student Initiative, etc.), the academic faculties and the Vice-President, Students portfolio (International Student Development, Counselling Services, etc.). The ESA represents ES on teams, committees, and working groups internal and external to ES, including government and agency committees. The ESA assists in hiring and training student employees.

Work Performed

The ESA uses in-depth knowledge and understanding of all areas of the registrarial profession to design, deliver, and evaluate enrolment services in order to support the success, personal development and financial wellness of current students as well as prospective undergraduate students. ESAs are responsible for student advising and project management in all areas of the registrarial profession including financial aid and financial wellness, tuition and fees, records and registration, admissions and recruitment.

The ESA requires a wide understanding of this multi-faceted regulatory environment to advise each individual student in context. The ESA uses knowledge of systems, policies, regulations, and guidelines and exercises professional judgment to solve unusual and complex problems that cross organizational boundaries. The ESA develops, manages and leverages relationships and strategic partnerships to effectively resolve student issues, streamline processes and complete projects.

STUDENT ADVISING

Financial Advising
- Provides professional advice to students (and others as authorized by the student under applicable policy and legislation) across all areas of student finances with focus on provincial and federal student loans, bursaries and grants.
- Advises students concerning all provincial and federal student loan appeals and reassessments.
- Advises students on financial planning such as scholarships, bursaries, student loans, student bank loans and student lines of credit and making the maximum use of available student financial programs and other supports.
- Develops financial strategies that incorporate University policy and support students on the various financial assistance options available in order to develop a spending plan to finance their University education.
- Participates as