Enrollment Services Specialist

The Enrollment Services Specialist provides administrative and clerical support to the Offices of Enrollment Services. Responsibilities include but are not limited to updating and filing of records and documents; assisting with the processing of student payments, deposits, and refunds; assisting students with online registration; assisting students with inquiries at the Enrollment Services Office; updating, generating and distribution of reports; proofreading of documents; and processing requests for transcripts and other documents.

**Principal Duties**:
2. Files student and department records (electronic and paper), including generation of new files.

3. Processes ID cards for students, faculty, and staff.

4. Enters and updates student and other information in Colleague and other systems, including address, demographic, immigration, medical and placement testing data, and information.

5. Assists and guides students when they seek assistance with Web Advisor/Student Planning regarding online registration and other information on the web.

6. Assists with Financial operations of the Enrollment Services office including:
a. billing and processing of student payments.

b. back up for payments and deposits during regular staff holidays.

c. processing of refunds, including admission deposit refunds, and financial aid adjustments.

7. Oversees Document Request process. Collects and processes requests for documents - (transcripts, confirmation of enrollment, graduation verification letters). Maintains, monitors, and updates transfer credit requests in the BCCAT transfer database.

8. Reviews and processes requests for Payment Deferment Plans.

9. Prepares and organizes distribution of student tax document forms in accordance with Canadian taxation regulations.

11. Prepares daily deposits of revenues received.

12. Oversees awards presentations and recognition for academic achievement.

13. Assists students with problems related to their academic program, escalate unresolved issues to the applicable academic department for resolution.

14. Assists students who may be missing transfer credits which have not been posted to their transcript during the admissions process.

15. Creates and updates degree requirements and curriculum tracks in the Student Planning online academic advising and registration system; organizes student training sessions and monitors student plans. Trains and supports faculty academic advisors in the system.

16. Participates in Commencement Planning Committee and organizes Pre
- Commencement Dinner.

17. Proofreads and checks documents.

18. Updates information in Robinson Student Information System and processes reports.

19. Performs other work-related duties as assigned.

Required Qualifications:
1. High School degree or GED required.

2. A minimum of 2 years successful experience providing diversified administrative and office support in a fast-paced environment, preferably in an academic setting, including budget management and basic clerical accounting/bookkeeping skills.

4. Familiarity with a college environment, as a student or as an employee, to understand the processes performed in an Admissions/Registrar’s office.

5. Experience showing a high level of attention to detail and accuracy.

6. Strong organizational skills.

7. Strong interpersonal and written communication skills.

8. Must be available to work overtime and non-standard hours as required, i.e., evenings, weekends, during peak periods throughout the year.

9. Canadian residency or work permit required.

Preferred Qualifications: Hours Worked Posting Date: 10/24/2024 Special Instructions to Applicants: Application Types Accepted: Application for Employment