Associate Enrolment Services Advisor

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Student Management, Level A

Job Title

Associate Enrolment Services Advisor

Department

Enrolment Services Advisors 2 | Student Support and Advising | Enrolment Services

Compensation Range

$5,365.42 - $7,709.92 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

October 9, 2025

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

March 31, 2027

This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

The Associate Enrolment Service Advisor (AESA) is a registrational professional, a financial advisor, and a highly visible representative of Enrolment Services (ES) and the University.

As a member of the Student Support & Advising unit in Enrolment Services, the AESA provides professional advice for students across ES areas of responsibility, including but not limited to: student financial support, tuition, fee assessment and collection, student records, registration, admissions, transfer credit and domestic student recruitment, as well as effective referrals to partners across both campuses.

The work of an AESA intersects with all faculties and departments (undergraduate, graduate and post-baccalaureate) on the Vancouver campus, and requires knowledge and understanding of the student experience for undergraduate programs on the Okanagan campus to advise prospective domestic students. The AESAs, with other members of the Student Support & Advising unit specifically Enrolment Services Advisors (ESAs), supports up to approximately 50,000 students on UBC's Vancouver campus and up to approximately 25,000 prospective domestic students, annually.

The AESA plays a key role in contributing to, interpreting, assessing and delivering ES student service programs and strategic recommendations in support of the establishment of service standards. The AESA is part of a network of advising professionals that collectively contribute to UBC's exceptional learning environment.

Organizational Status

The AESA reports to the Associate Director, Student Support & Advising. The incumbent works independently and receives support from their Enrolment Services Advisor (ESA) colleagues. The AESA works closely with ESAs and academic and student affairs professionals at the University, including other staff in Enrolment Services, the Provost & VP, Academic Portfolio (Go Global, International Student Initiative, etc.), the academic faculties and the Vice-President, Students portfolio (International Student Development, Counselling Services, etc.). The AESA represents ES on teams, committees, and working groups internal and external to ES, including government and agency committees.

Work Performed

The Student Support & Advising unit and its team members build strong holistic relationships with students that start prior to their arrival to campus and see them right through graduation. The work of the unit, and the AESA as a member of that unit, builds on strong registrational and student affairs principles of academic success and wellbeing. Intentionally and proactively supporting the academic mission of the university by connecting with students through effective financial planning and goal setting ensures that positive financial wellbeing supports academic success and community building at the University.

The AESA must maintain knowledge of all areas of the registrational profession to deliver and support enrolment services for students. The University offers a wide variety of degree programs, each of which is governed by University, Faculty, and program-specific regulations. The AESA also requires an understanding of this multi-faceted regulatory environment to advise each individual student in context. Uses knowledge of systems, policies, regulations, and guidelines and exercises professional judgment, with the support of their ESA colleagues and Associate Director, to solve unusual complex problems that cross organizational boundaries while respecting organizational roles. Strong critical thinking and communication skills are required.

STUDENT ADVISING

The A