Customer Care Representative Call Centre
7 days ago
**Work Location**:25 De Baets St, Winnipeg, MB - Cabela's Corporate Office & Call Centre
**Summary**:
Reporting to the Call Centre Supervisor, our Customer Care Representatives are responsible for following up on customer orders and concerns such as freight, fraud, and various other order issues. Must be flexible and be able to jump in and provide Customer Service Representative coverage on the phones as needed.
**Responsibilities**:
- Work with courier companies to provide freight quotes and resolve customer issues
- Work with other departments for refunds and special orders
- Review and remove holds or flags on sales orders, reviewing orders for fraud, and assisting with returns processes
- Manage daily/weekly reports
- Perform Customer Service Representatives tasks such as processing orders, resolving customer order issues and provide product and service information
- Research requested information using available resources
- Assist with customer calls when queue is full
- Follow up on customer calls where necessary
**Requirements**:
- Must be available to work 8:30a-5:00p Mon-Fri, and every second weekend
- Must have the ability to obtain a Firearm Possession & Acquisition License (PAL)
- Strong customer service, problem solving, and interpersonal skills
- Basic computer skills
- Experience using SAP in a shipping environment is an asset
- Previous customer service and sales experience is an asset
**Call Centre Hours of Operation**:
- Monday to Friday: 7:00am - 9:00pm
- Saturday, Sunday, & Holidays: 8:30am - 5:00pm
Accommodations are available upon request during the assessment and selection process.
**Benefits**:
- Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions
- Fun work environment
- Competitive wages
- Excellent benefits
- Unlimited career advancement opportunities
- Bass Pro Cares Fund
Cabela's
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