After Sales Process Intern

2 weeks ago

Pickering, Canada Trench Full time

Pickering, Ontario, Canada
|
req1276

- Posted on: 5/7/2025

After Sales Process Intern

On-site | Full time | Junior

**About us**

In Trench Canada, we deliver state-of-the-art, safe, and reliable instrument transformers, coils, and bushings for seamless energy transmission. With a legacy of customized engineering and innovation, we enable society to harness the power of electricity with reliability and performance. But we are more than just a company. We are a force for change, committed to advancing the energy sector through cutting-edge technology and sustainable practices. We genuinely care about continuous improvement, and our dynamic workplace values attention to detail and adaptability, fostering a culture of equality, diversity, and inclusion where everyone is respected and truly valued.

**A Snapshot of Your Day**

Your Tasks:

- **Customer Support**
- Work in collaboration with the Engineering and uality teams to support customers with inquiries and complaints.
- ** Process Management**:

- Review Customer Care Initiatives project and support the team to deploy further actions as well as enhance initiatives already implemented.
- ** Process Improvement**:

- Review current After Sales workflows and identify areas for improvement.
- Analyze data and metrics to identify bottlenecks and inefficiencies.
- Propose and implement process enhancements to streamline operations.
- ** Process Alignment**:

- Review and revise existing procedures to ensure they accurately reflect current practices.
- Collaborate with team members to ensure consistency and clarity in all processes.
- ** Automation Initiatives**:

- Identify trends in order data, analyze customer feedback and work alongside the Operational Excellence team to identify opportunities for system automation.
- Assist in the development and implementation of automation solutions to reduce manual tasks.
- Develop automation for after sales order tracking to complete the project cycle.
- ** Workflow Analysis**:

- Identify opportunities to streamline processes while maintaining accuracy and efficiency.

**Requirements**:

- Must be currently enrolled (or recently concluded) an Engineering program.
- Strong analytical and problem-solving skills.
- Excellent attention to detail, organizational and communication skills.
- Ability to work independently and collaboratively with cross-functional teams.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Basic understanding of process improvement methodologies is preferred.

We offer:

- Be a part of a supportive and collaborative team.
- Opportunity to gain practical experience in the field of order management and customer care.
- Gain a comprehensive understanding of the order management department’s workflows.

**Our Commitment

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