Service Writer/parts Advisor

2 weeks ago

Kingston, Canada Westbrook Truck Repair Full time

**Job Position: Service Writer**

**Location**: Westbrook Truck Repair, a leading provider of heavy/light truck and trailer maintenance and repair services in Kingston, Ontario, is seeking a skilled Service Writer to join our team.

**Key Responsibilities**:

- Greet customers and handle inquiries regarding vehicle maintenance and repairs.
- Prepare accurate service estimates and explain required repairs to customers.
- Schedule appointments and manage service orders efficiently.
- Liaise between customers and our mechanics, ensuring clear communication.
- Update customers on the status of their vehicles and inform them of any additional work required.
- Maintain detailed records of services performed and customer information.
- Provide excellent customer service, resolving concerns promptly and professionally.

**Requirements**:

- Strong communication and interpersonal skills.
- Experience in customer service in the automotive industry.
- Basic knowledge of vehicle mechanics and maintenance.
- Ability to multitask in a fast-paced environment.
- Attention to detail and organizational skills.
- Proficiency in computer systems for processing orders and scheduling.

**Why Join Us?**
- Competitive salary and benefits package.
- Supportive team environment.
- Opportunities for growth and training.
- Work in a dynamic and exciting industry.

Join our team and help us provide the best service experience in the industry

Pay: $20.00-$25.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Application question(s):

- Do you possess knowledge of vehicle mechanics and maintenance?

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service in the automotive industry: 1 year (required)

Work Location: In person

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