Warranty & Service Writer

17 hours ago

Kingston, Canada Inacre Conseil inc. Full time

Do you have customer service experience in the automotive or powersports equipment sector?

Do you have experience in automotive/powersports equipment Warranty administration?

Are you technically inclined and passionate about Powersports Equipment?

CARTRONICS POWERSPORTS is looking for a technical minded and customer-oriented Warranty & Service Writer to join their team in Kingston The Warranty & Service Writer is the liaison between the customer and the technicians; communicating directly with customers, managing their needs and expectations regarding equipment service maintenance and repairs.

The main responsibilities and tasks of this role include:

- Providing excellent customer service and ensuring an ongoing commitment to the needs of the customer.
- Responding to customer inquiries in a timely manner, over the phone and in person.
- Write descriptions of the problems or services needed to determine the type of service or repairs required.
- Understanding customer needs and provides them with a complete solution.
- Manages customer concerns and problems promptly.
- Deals with challenging situations in a professional manner.
- Completes and reviews repair orders with customers.
- Keeping in contact and liaising between manufacturers and distributors.
- Review all warranty claims and administer with warranty awarded.
- Coordinate with Service Department and Management to prepare repair order for authorization as per warranty agreement.
- Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
- Acts as liaison between customers, parts and technicians and manages the status of work orders.
- Track repair orders, parts requests, unsold repairs.
- Schedules service and repair appointments.
- Perform walk around on customer's vehicle with customer present.
- Operates computerized work order systems.

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