Program Manager

**The Program**

Mountainside Support Services provides individualized 24-hour support for children/youth and adults with a variety of specialized and/or complex needs.

In our passion to improve lives and develop life skills, we encourage inclusion and participation through community, life skill coaching, career development and family supports.

Our Services include:

- Supporting youth in recovering from adverse childhood experiences (ACEs) and overcoming other adversity by providing them trauma informed care within resource homes.
- Community-based supports for adults with diverse abilities.
- Home-based supports for adults with diverse abilities.
- Home Share programs for adults with diverse abilities.
- Life skills development supports for both youth transitioning to adult services as well as adults with diverse abilities.
- Outreach supports for youth and adults that are supported with life skills, self-help skills, employment, and more.

**In Your Role You Will**
- Ensure staff utilize practices that promote the health, welfare, safety and security of service recipients and staff. Leading behavioural/intervention strategies, ensuring best practice and evidence-based practices are utilized in behavioural support plans
- Assist in providing initial and ongoing assessment/case management of youth behavioural needs and functional abilities to include review of supporting documents/previously completed assessments.
- Assist in developing, defining, and monitoring individualized service plans based on needs as well as behavioral priorities of youth, making recommendations for achieving goals.
- Assist in developing safety plans/protocols for youth and staff, leading implementation, and assuring compliance and quality of safety plans.
- Supervise and evaluate performance of program staff; coordinate work allocation, training and problem resolution; motivate employees to peak performance and productivity.
- Ensure the program and staff comply with policies, procedures and values of the company and use best practices when supporting persons served.
- Conducting program/specialized service risk management assessments.
- Establish and implement short
- and long-term goals, objectives and operating procedures; monitor and evaluate program effectiveness; effect changes required for improvement.
- Participate and/or facilitate staff meetings and case reviews/conferences as required.
- Comply with and utilize appropriate crisis prevention and intervention standards and practices.
- Creating training material, facilitating training, coaching, and mentoring staff on implementation of specialized practice intervention/strategies (approaches, best practice, trauma informed and mental health) specific to persons served and service delivery.
- Ensure staff who dispense medication to service recipients receive appropriate training and that all medication is dispensed according to the company’s established guidelines.
- Provide on-call and emergency coverage as required.
- Perform miscellaneous job-related duties as required.

**The Position**

The Program Manager provides operational and administrative direction for the development, implementation and management programs within MSS. They implement and monitor policies and procedures related to day-to-day services to persons served and direct and coordinate the day-to-day management of program staff.

This position will provide management of a new Specialized Home and Support Services program providing service to the Ministry of Children and Family Development for a three bed licensed youth resource.

One (1) permanent, full-time position available, with a weekly schedule of 40 hours per week, Monday through Friday.
- Requires the full ability to perform on-call duties, which may include weekends, statutory holidays and evenings.
- Hourly wage of $38.00-$44.00

**Mandatory Pre-Employment Screenings and Checks**

**Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.**
- A degree in one of the humanities, social sciences or related field
- 3-5 years leadership experience in the social services field
- Other combinations of education and experience may be considered
- Must have experience with financial and human resource management
- Current WCB Occupational First Aid, Level 1 and CPR certificates required
- Strong conflict resolution, mediation and crisis prevention and intervention techniques
- Experience with trauma informed practices
- Valid Class 5 BC Driver’s License and clean driver’s abstract

**Successful applicants will be required to participate in MCFD screening prior to confirmed employment with Mountainside Support Services.**

Applicants will be required to provide three (3) professional references that Mountainside Support Services will be able to contact in a timely