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Collections Coordinator

2 weeks ago

Toronto, Canada NFI Industries Full time

The Collections Coordinator is responsible for the collection and resolution of receivables from customers. They are responsible to solicit payment on customer accounts. Communicate directly with customers to resolve issues and disputes. Responsibilities also include keeping records of all accounts, billing issues and customer information. This position reports to A/R Manager.

**Essential Duties & Responsibilities**:
Coordinates with customers on the maintenance of current balance within applicable credit terms.

Communicate and correspond with customers to question and/or investigate all disputes.

Provides statements, invoice copies and supporting documents to customers

Provides assistance to A/R Coordinator with payment questions

Research and resolve all customer disputes.

Coordinate with Sales Department, Pricing, Operations, and Billing Department on customer problems and issues.

Assist with month-end close.

**Experience, Education, and Training**:
High School Diploma or equivalent

At least 3 years of experience in A/R or collections, or Financial background, and familiarity with Accounting

Strong attention to detail

Excellent oral and written communication skills

Excellent customer service skills