Collections Team Lead

**Who We Are**:
Aird & Berlis is a full-service business law firm based in Toronto, serving clients across Canada and around the world. Our more than 225 lawyers, patent agents and business advisors provide strategic legal and business advice in all principal areas of business law, including corporate finance, banking, insolvency and restructuring, energy, environmental, infrastructure/P3, technology, intellectual property, litigation, workplace law, municipal and land use planning, real estate and tax.

**What We Believe In**:
The firm is committed to ensuring that all members of the Aird & Berlis LLP community feel valued, respected and supported. We are a dedicated group of diverse individuals who care about each other, the work we produce and the client service we provide. We go to great lengths to foster a professional, supportive environment for all firm members so you can focus on the important things: client service, your career and your life.

**What We Are Looking For**:
**Responsibilities**:

- Responsible for all communications in a professional and confidential manner using sound judgement, tact, and previous experience to provide excellent collection outcome while maintaining superior ongoing relations with the Firm’s clients
- Build working relationships with internal departments (i.e. Billing and Accounting), along with Partners and Legal Assistants to investigate and resolve client disputes in a timely manner to ensure satisfactory resolution for all parties involved
- Work with the Manager for all delinquent situations that requires escalation, even third-party collections or legal action
- Obtain approval for all special terms, outside of Firm’s normal terms of repayment, that may arise from time to time
- Credit card payment processing where applicable
- Assist Manager with monthly, quarterly and year-end reporting activities
- Assist Manager with the assignment of lawyers to Collection coordinators
- Coordinate distribution of monthly statements and ensure collection coordinators are sending overdue Reminder Statements to assigned clients
- Ensure Collection coordinators are actively engaging with assigned clients/ lawyers, performing their duties and assisting them on the resolution of escalated issues
- Demonstrate positive attitude towards change management
- Accountable for all work assigned
- Takes initiative
- Confidential

**Requirements**:

- Minimum of five year’s previous related credit, collections and accounts receivable experience, preferably within a professional services firm. An equivalent combination of education, training and experience may be acceptable
- This position requires a post-secondary degree or diploma in Accounting or Business Management
- A Certified Credit Professional designation from the Credit Institute of Canada (or similar Credit organization) is an asset
- Handle time pressure situations and stress of multiple demands

**Skills**:

- Experience with Aderant or other legal accounting systems would be an asset
- Demonstrated ability to be results/target oriented both in their individual portfolio and within a collection team environment
- Ability to problem solve
- Good judgement and decision making
- Strong interpersonal skills
- Organized
- Resourceful
- Detailed

**Why You Should Apply**:

- Opportunities for growth and on the job training and development
- Competitive compensation and benefits package
- We pride ourselves on being a mid-sized firm with a family feel
- Active involvement in our community with opportunities to volunteer
- Mentor program
- Wellness programs
- Any offer of employment will be conditional upon a criminal background check._