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Payroll Plan Administrator

2 weeks ago

Halifax, Canada Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

As a Payroll Plan Administrator, you will be responsible for timely and accurate processing of Defined Contribution client payrolls. At the core, our strategy is to put the customer at the center of everything we do. We directly support the US Retirement Businesses and strive to deliver exceptional service with every interaction to enable our strategies through the delivery of a world class customer experience.

**Experience/Skills**:

- University degree or comparable experience
- Strong verbal and written communications skills
- Self-starter with great initiative, ability to learn quickly and autonomously
- Organized, efficient and works well in a fast paced environment
- Knowledge of Retirement and/or Payroll Operations is an asset
- Team player: Positively impacts team and inter-departmental relationships across locations, works to resolve conflicts and collaborates effectively.
- Adaptability and Flexibility: Proven ability to quickly and easily adapt to changes within the business and organization. Responds to challenges in a positive and productive manner.
- Customer focus: Excellent customer service skills with an ability to keep the customer as priority when creating solutions.
- Accountability: Manages own performance, priorities and outcome. Takes personal accountability when acting on all customer requests or issues.
- Ability to work effectively within geographically dispersed team, leverage knowledge across the organization.

**Specific

**Responsibilities**:
**Client Relations**:

- Communicate directly with payroll contact at client regarding the reconciliation and processing of payrolls.
- Ensure client is utilizing “best practices” for payroll processing.
- Identify trends in payroll processing and address with the client and RPS Client Service Manager.
- Respond to payroll related client inquiries, resolve service issues and demonstrate proactive, solution-based approach to enhance client relations.
- Analyze client requests versus Retirement Plan Services policies and procedures.
- Proactively manage account by setting appropriate expectations.
- Responsible for the quality control and timely delivery of client work including final review of all data updates, plan sponsor and participant reporting.
- Responsible for maintaining shared databases; documenting all client calls regardless of nature of call.

**Administration / Operations**:

- Process transactions, including but not limited to Participant Census data, allocation of contributions, profit shares and deferral matches, and updating of new enrollments.
- Establish working knowledge of the policies, procedures, and quality control to process and approve various types of contributions, indicative data updates, new enrollments, loan repayments and funding methods.
- Responsible for the timely and accurate completion of all transactions in accordance with RPS service standards and timeframes including client specific service standards as outlined in Service Agreement.
- Ensure accurate and timely delivery of plan reporting requirements to client - demonstrate a clear understanding of the data being reflected; must be detail oriented.
- Working knowledge of the effect of compensation on compliance tests - provide Compliance Department information necessary to complete these items.
- Maintain client files according to department standards and update documentation as needed.

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer