Public Housing Review Officer

**City of Stratford**:
**Public Housing Review Officer**:
**(External Posting)**:
**Job Posting#: 80-2024 (e)**:
**Status: Temporary, Full Time (up to 12 months)**:
**Union/Non-union: CUPE 1385**:
**Date Posted: October 1, 2024**:
**Annual Salary: $68,141 - $72,490**:
**Closing Deadline: October 10, 2024**:
**Department/Division: Social Services / Housing**:
**Location: On-Site (Stratford, ON)**:
**Duties**:
This position reports to the Manager of Housing. The Public Housing Review Officers supports clients and ensures that eligibility review, enforcement and compliance requirements are met with regard to obligations of lease agreements, public housing policies and rent geared to income assistance.

**Work Performed**:

- Responds to tenant and landlord inquiries, takes messages; makes referrals to other departments or services.
- Initiates community support for tenants.
- Investigates allegations of fraud and/or other misrepresentations by tenants in regard to rent arrears notification and collection in accordance with established policies and procedures.
- Verifies evidence and collateral information in regard to lease agreements.
- Reviews and approves tenant transfers and new rental agreements in accordance with established policies and legislative requirements.
- Prepares accurate records of all interactions with clients in accordance with standard documentation protocol.
- Assists in rent arrears notifications and collections through correspondence or site visits, and in accordance with established procedures.
- Prepares or compiles related correspondence, reports and statistics, in accordance with established procedures.
- Identifies arrears, approves and issues Notices of Termination. Attends Tribunal Hearings when tenants fail to make payments on Notices.
- Ensures tenant compliance in accordance with lease agreements.
- Assists in the resolution of landlord-tenant disputes and conducts tenant meetings. This includes the investigation of complaints from tenants and the public and takes corrective action. Brings issues of concern to the attention of the Management.
- Represents and prepares documentation/evidence for the landlord at the Landlord Tenant Board.
- Completes inspection of rental units throughout the county and advise tenants of actions required for compliance.
- Assists in maintaining a safe work environment.
- Performs other related duties as assigned.

**Qualifications**:

- Community College Diploma (2 year) in Social Services or related Social Sciences
- Minimum 6-12 months related professional experience
- Valid Driver’s Licence (Class G)

**Specialized Skills, Abilities, Training, License, Memberships, or Certifications**
- Ability to operate standard and specialized software systems including YARDI.
- Knowledge of related provincial legislation, policies and procedures including the Housing Services Act, Residential Tenancies Act, and the Landlord Tenant Board.
- Ability to obtain a Criminal Reference Check.
- In accordance with Residential Tenancies Act ensures safety of others through applicable statutes and legislation.

**Applications will be received until October 10, 2024 at 4:30 pm.**:
The City of Stratford is committed to building a culture where difference is valued. The more inclusive we are, the better our work will be on behalf of the community we serve. We are committed to continuously improving our systems, policies and practices to remove barriers, promote respect and ensure our employees, in all their diversity, can succeed. We encourage and welcome qualified applicants with a diverse range of perspectives, skills and lived experiences to apply.

**Accommodations** are available for people with disabilities throughout all stages of the recruitment process. Applicants should make their needs known in advance.

Personal information collected in response to this advertisement is collected under the authority of the Municipal Act, 2001 to determine eligibility for employment with the City of Stratford. Please direct inquiries to the Human Resources Department at 519-271-0250 x 336.

**Human Resources Department**:
City Hall, P.O. Box 818

Stratford, ON N5A 6W1