Call Center Representative

5 days ago


Coquitlam, Canada ARTURUS Full time

Job Summary:
As a Call Center Representative for our translation services company, you will be responsible for managing customer inquiries, providing information about our translation services, and ensuring a high level of customer satisfaction.

**Responsibilities**:
Inbound Call Handling:

- Answer incoming calls from clients and potential customers seeking information about our translation services.
- Provide prompt and accurate responses to inquiries related to language pairs, service offerings, pricing, and turnaround times.

Order Processing:

- Assist clients in placing new translation orders, including gathering project requirements, language preferences, and deadlines.
- Verify order details and ensure all necessary information is collected for smooth project initiation.

Complaint Resolution:

- Handle client complaints or issues related to translation services professionally and efficiently.
- Investigate the root cause of complaints and work with the appropriate teams to implement corrective actions.

Qualifications:

- High school diploma or equivalent.
- Attention to detail and ability to ensure accuracy and consistency in translated content.
- Strong interpersonal skills and the ability to build rapport with clients from diverse cultural backgrounds.
- Ability to work efficiently in a fast-paced, deadline-driven environment.

**Job Types**: Full-time, Part-time

**Salary**: $23.10-$26.20 per hour

Expected hours: 20 per week

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay
- Tips

**Education**:

- Secondary School (preferred)

Work Location: In person



  • Coquitlam, Canada Reliable Parts Ltd. Full time

    Join to apply for the Call Center Representative role at Reliable Parts Ltd. About Reliable Parts We are a leading distributor of appliance parts in the US and Canadian markets. With over 60 branch locations and multiple distribution centers, we provide service to customers in multiple sectors, including extended warranty, national accounts, multi‑housing,...


  • Coquitlam, Canada Reliable Parts Full time

    **ABOUT RELIABLE PARTS** Reliable Parts is a leading distributor of appliance parts in the US & Canadian markets with numerous branch locations, shipping hubs, and distribution centers stretching across North America. Our vision, _to improve lives by enhancing choice for everyone, everywhere_, is demonstrated through the exceptional products, services, and...


  • Port Coquitlam, Canada Angel Answering Service Full time

    We are Angel Answering Service, an inbound 24-hour call center providing answering and messaging service for a wide variety of clienteles. This is a position that is from part-time to full-time. **NO SALES CALLS**. We are seeking enthusiastic and committed staff with excellent listening and communication skills. We are seeking staff for morning, afternoon...


  • Port Coquitlam, Canada Angel Answering Service Full time

    We are Angel Answering Service, an inbound 24-hour call center providing answering and messaging service for a wide variety of clienteles. This is a position that is from part-time to full-time. **NO SALES CALLS**. We are seeking enthusiastic and committed staff with excellent listening and communication skills. We are seeking employees with graveyard...


  • Coquitlam, Canada Reliable Parts Full time

    **Reliable Parts** is looking to hire a full-time Customer Service Representative. Are you friendly, personable, and able to get along well with others? Do you want an opportunity to advance your career in retail? Would you like to work for an established international company that values the contributions of its employees? If so, please read on! **ABOUT...


  • Coquitlam, Canada Camfil Canada Inc Full time

    **About us** Camfil is a global leader in clean air solutions and a leading manufacturer of premium clean air products and has been helping people breathe clean air for more than half a century. We firmly believe that the best solutions for our customers are the best solutions for the planet too. Job Overview: We are seeking a highly motivated and...


  • Port Coquitlam, Canada National Seating & Mobility Full time

    **Role and Responsibilities / Essential Functions** - Customer Service Representative - Receive medical equipment requests - Triage clients according to sales/service/rental needs, identifying sales opportunities and conveying them to sales reps within branches - Administer the equipment reservation, rental, and invoicing process. This requires attention to...


  • Coquitlam, Canada Canstar Restorations LP Full time

    **Company Overview** Canstar is a Canadian restoration company, owned and operated since we opened in 1985. We have branches both in BC and in AB. Canstar focuses on helping people after experiencing a fire, flood or other structural trauma to their home/business. We love taking part in community events and are pleased to help our furry friends by...


  • Coquitlam, Canada CipherX Entertainment Full time

    **Position**: Customer Service Representative The Customer Service Representative will interact with customers to determine if they are interested in learning more about our products and services. They will research and answer questions and resolve issues. The Customer Service Representative is responsible for the overall customer experience and...


  • Coquitlam, Canada BrandSafway Full time

    Outside Sales Representative Summary **Title**: Outside Sales Representative **ID**: 2062576 **Location**: Coquitlam, CA (British Columbia) **Job Function**: Sales Description A leading provider of specialized services to the global industrial, commercial and infrastructure markets, BrandSafway delivers access and scaffolding systems, forming and...