Team Lead

Overview:
The **Team Lead - Counter Sales** plays a key frontline leadership role within our high-volume wholesale plumbing branch. This position is responsible for overseeing the daily Service Counter operations and ensuring our customers receive an exceptional experience. Working closely with the Customer Solutions Manager, the Team Lead drives the performance and productivity of the Counter Sales team, supporting the achievement of sales and service objectives. As the go-to person for the Counter Sales team, this role models best practices, and ensures the smooth day-to-day running of the Service Counter and related operations. The Team Lead will continuously analyze and bring forward suggestions for improvement of processes and operations of the Branch, while upholding our Code of Ethics and Conduct with every action.

**Responsibilities**:

- Oversee daily workflow, assign tasks, and ensure adequate resourcing and coverage.
- Act as a hands-on leader, engaging directly with customers, assisting with product inquiries, orders and quotes; and managing high-volume transactions, especially during peak times.
- Address any customer issues in a respectful and professional manner.
- Opening/Closing duties of the Service Counter, based on shift requirements.
- Collaborate with the Customer Solutions Manager to streamline sales processes and continuously improve the customer experience.
- Foster a collaborative culture that encourages the achievement of Branch sales objectives, by working closely with the Customer Solutions Manager and the Inside Sales and Operations teams. Other duties as required.

**Skills & Competencies**
- ** Customer Focus**: Demonstrates a commitment to understanding customer needs and delivering solutions that build trust and long-term relationships.
- ** Leadership**: Inspires, develops, and leads the team by setting clear expectations, and fostering a culture of accountability and service excellence.
- ** Communication**: Strong communication skills with the ability to influence, resolve issues, and collaborate across teams.
- ** Business Acumen**: Understands sales processes, pricing strategies, and market dynamics to drive profitable growth and customer satisfaction.
- ** Problem-Solving**: Anticipates challenges, applies sound judgment, and delivers timely solutions that meet both customer and business needs.
- ** Collaboration**: Works effectively with cross-functional partners (Inside Sales, Operations, Account Managers) to ensure seamless service to our customers.
- ** Technical/Product Knowledge**: Develops and maintains strong knowledge of products, services, and solutions to act as a trusted advisor to customers.
- ** Adaptability**: Thrives in a fast-paced environment, able to manage competing priorities while maintaining focus on service quality and the customer experience.

Qualifications:

- Minimum 5 years of experience in a Sales or Customer facing role.
- Proven track record of:

- Strong focus on customer satisfaction.
- Ability to solve internal problems and customer challenges
- Learning agility
- Relationship building and interpersonal skills

Who We Are:

- From our beginning as a plumbing supplier, Noble has grown to serve the trade in HVAC, Hydronics, Industrial, and Fire Protection. From construction through to maintenance and renovation, we offer an incredible assortment of leading brands. While we’ve grown and continue to expand, one thing about Noble that hasn’t changed is our commitment to delivering the best service in our industry._
- Today, we still judge our success by our customers’ successes. That’s why our teammates are passionate about providing exceptional customer experiences and delivering the best value-added service in the business. When you join Team Noble, success is in store for you, too As a Noble teammate you have the opportunity to develop the knowledge and skills consistent with our business. We provide the resources, training, and opportunities to thrive._- We thank all applicants for their expression of interest. Those who are shortlisted for further review will be contacted directly._