Team Lead Operations

5 days ago


Concord, Canada Metro Chaîne d'Approvisionnement Inc. Full time

**Schedule: Monday to Friday from 8AM to 4:30PM ** Must be available on statutory holidays**

**JOB SUMMARY**:
Reporting to the Operations Supervisor, the Team Lead is responsible to perform the tasks and responsibilities of various warehouse operations jobs including order picking, replenishment, shipping, receiving, and cycle counts. In addition to performing multiple warehouse jobs, the team lead will support the supervisor to oversee warehouse operations ensuring best practice processes are known and adhered to by warehouse team members.

**RESPONSIBILITIES**:

- Responsible for performing multiple warehouse tasks including receiving, order picking, replenishment, cycle counts, and shipping to support on-time completion of daily tasks, ensuring customer service standards are met.
- Communicates and works with team members to ensure proper movement of materials throughout the warehouse.
- Provides training, and motivation and assists team members to carry out tasks and responsibilities in a safe, standardized, and efficient manner.
- Provides peer support for the purpose of on-the-job training of new hires.
- Influences warehouse team members to follow approved warehouse operating procedures for MHE inspections, damages, replenishment, cleanliness, order picking, shipping, receiving, and cycle counts escalating to the operations supervisor when necessary.
- Plays a leadership role in daily shift briefings ensuring team member concerns are addressed.
- Suggests ideas for continuous improvement and assists with the implementation of continuous improvement initiatives.
- Functions as the workflow process and RF Scanner technical expert for team members.
- Ensures RF IT-related issues are acted on immediately, including opening IT Track-it and follow-up.
- Supports teamwork by promoting positive two-way communication.
- Assists operations supervisor with monitoring daily productivity and quality goals.
- Completion of Team Lead Daily Shift Report and reviews with the operations supervisor prior to the end of the shift.
- May be required to work multiple shifts during peak business periods or vacation coverage as required to meet customer service levels.
- Oversee the shift in the supervisor’s absence.

**EXPERIENCE**:

- Forklift Certification from a recognized training provider..
- Working towards a logistics management certificate program would be an asset.
- Previous experience with RF-based Warehouse Management System (WMS), preferably Red Prairie.
- Excellent knowledge of shipping and receiving procedures in a pick/pack and case pick environment.
- Three (3) years of warehouse experience operating material handling equipment (MHE) with a proven track record for safety.

**COMPETENCIES**:

- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset

**EDUCATION**
- High School Diploma


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