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Customer Service Representative

2 weeks ago

Remote, Canada Motion Composites Full time

**MOTION COMPOSITES? WHY COME TO US?**

Motion Composites is a young and growing company that designs and manufactures ultra-lightweight carbon folding wheelchairs. We distribute in 31 countries around the world We are driven by values that speak to us every day, knowing that we are making a real difference in people's lives. In order to support our dream team, we are looking for people who want to live a rewarding work experience in line with these values:

- Be passionate about helping others
- Show initiative
- Deliver lasting results
- Foster understanding and collaboration
- Make it fun

**RESPONSIBILITIES**:

- Prepare quotations, sales orders and invoices;
- Send order confirmations to clients in a timely manner;
- Track & Trace customer’s back orders and respond quickly to their inquires;
- Provide RMA# and coordinate details with customers;
- Answer incoming phone calls promptly and direct phone calls to appropriate staff member if unable to answers the customers question or issues;
- Field technical, product questions and expedite through the system;
- Answers questions about Raz and Custom commodes;
- Assist & Work together with Warehouse Team located in Quebec, assist with questions via teams chats.

**QUALIFICATIONS**:

- 2+ years experience in customer service role;
- Experience with all functions of Quick Books accounting software preferred;
- Microsoft Office with exceptional Excel skills;
- Ability to learn new software programs in a timely manner;
- Be able to work in a fast-paced environment while handling several tasks throughout the day.

**Shift**:Monday to Friday (8:30 am to 5:00 pm)

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Remote