Continuous Improvement Project Manager

5 days ago

North York, Canada Geekplus America Inc Full time

Geek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years, being declared the world's no.1 AMR leader. (Source: Interact Analysis). The North American headquarters in Atlanta, Georgia will continue to power our growth in Canada, United States and Mexico.

To meet the demand for its solutions we are looking to add a talented and driven Continuous Improvement (CI) Project Manager to our Toronto team.

**_ Life at Geekplus_**

**_ The Job_**

We are seeking a CI Project Manager to join our Service team. This role combines customer engagement, and project leadership. The CI Project Manager will manage system improvement requests and follow up critical issue resolutions, while also preparing quotations and updates for customers to ensure transparency, and alignment. Acting as both a trusted advisor and a project lead, this person will drive continuous improvement initiatives that strengthen customer satisfaction and long-term partnerships.

**_ Responsibilities:_**
- Act as the main customer-facing contact for system improvement requests, long-term system performance discussions, and CI initiatives. Build and maintain strong customer relationships.
- Prepare, review, and deliver solutions and quotations for CI projects and system enhancements in coordination with Operation, Service, Product, and R&D teams.
- Manage the full lifecycle of CI requests: intake, scoping, quotation, design, prioritization, execution, and customer acceptance.
- Lead customer meetings to present improvement proposals and project updates.
- Coordinate internal resources (Operations, Product, R&D, and Service) to ensure timely and cost-effective delivery, and oversee project risks.
- Provide clear and professional communication for critical system issues, including corrective actions and follow-up plans.
- Refine and document best practices of CI project management.

**_ Requirements:_**
- Bachelor’s degree in computer science, engineering, or related field.
- 3+ years of experience in customer-facing project management, or service delivery roles
- Experience preparing quotations, proposals, or commercial offers in a B2B environment.
- Strong interpersonal and communication skills, with the ability to translate technical improvements into business value.
- Proven track record of managing multiple customer projects, balancing scope, cost, and time.
- Proficiency in project management and quotation tools (Jira, MS Project, or similar).
- Bilingual in English and Mandarin
- Experience in autonomous mobile robot industry or SaaS is a plus

GeekPlus is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

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