Customer Success Manager, Sales Ops

**Location - Open (remote/hybrid within Canada)**
**Reports to - Manager, Client Success**
**Job type - Full-time; Average working hours is 40 hours/week**

**Careers with endless roads to explore together.**

We are on a mission to transform car dealership operations across North America through innovative software (SaaS) and services that enrich the customer journey and drive profitability for dealers. We are the team powering products like Quorum DMS (Dealer Management System), DealerMine CRM, Autovance, Accessible Accessories, VINN, as well as many more solutions that roll up into Quorum’s integrated suite of products.

Life at Quorum is about dreaming big as we reimagine the dealer solutions landscape, while staying humble, curious, and ready to collaborate at all levels. Our incredible team is driven to bring their ideas into the world, and work with modern tools and loads of flexibility, while building great relationships alongside some awesome humans to ensure our customers see value from our products and solutions.

**Ready to hit the open road of automotive tech? Read on**

As Quorum’s **Customer Success Manager, Sales Ops** you must inspire long-term, trusting relationships with our customers. The** **Customer Success Manager role is to manage satisfaction levels to maximize revenue retention and drive revenue growth with the portfolio of assigned customers.

Customer Success Managers' responsibilities include developing strong relationships, connecting with key business executives and stakeholders, and providing ROI (return on investment) reports. Customer Success Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will partner with cross-functional internal teams (including Product Support and Product Development departments) to improve the entire customer experience. This position requires occasional travel. A successful Customer Success Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services overall.

**Here is what we will expect from you at work**:

- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits and protect revenue
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Collaborate with sales team to identify and grow opportunities within the organization
- Assist with challenging client requests or issue escalations as needed
- Maintain consistent communication with key contacts on assigned accounts, provide performance reports and maintain updated contact logs
- Attend various training sessions and webinars - stay abreast of all updates and their impact on Quorum (and adjust and communicate as required)
- Follow, Quorum Customer Success best practices and standards
- Complete all requests and duties as assigned and on time.
- Other duties as assigned
- Participate in Product Development meetings as a voice of the customer on an as needed basis
- Proven work experience as a Customer Success Manager, Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Intermediate experience with CRM software (e.g. Salesforce) and MS Office (particularly MS Excel and Power Point)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- Post-secondary education preferred
- Strong conceptual and analytical skills
- Strong time management, organizational and interpersonal skills
- Enthusiastic and self-motivated
- Bilingual in French and English, would be considered an asset
- Automotive Industry experience in dealership sales operations would be considered an asset
- Familiarity with using one or more Quorum systems is considered an asset

**It would be great if you had the following
- but we **do not expect you to have it all**:

- ** Strong Sales Background**: While the role involves customer success, having a solid understanding of sales processes, techniques, and strategies is essential for effectively identifying upsell or cross-sell opportunities and maximizing revenue.
- ** Customer Relationship Management (CRM) Skills**: Proficiency in CRM software such as Salesforce, or similar platforms is often req