Classroom Technology Specialist

**Date Posted**:09/09/2024
**Req ID**: 39630
**Faculty/Division**: UofT Scarborough
**Department**: UTSC:Info & Instructional Tech Services
**Campus**: University of Toronto Scarborough (UTSC)
**Position Number**: 00038476

**Description**:
**About us**:
The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.

Information & Instructional Technology Services (IITS) provides the technological vision and leadership for the development and implementation of information systems, processes, and associated technology to support the University of Toronto Scarborough Campus' academic mission and administrative operation. IITS works closely with faculty, staff and student groups to provide timely, top-quality service and technological solutions across the University of Toronto Scarborough community. Discover a campus filled with energy, culture and world changing ideas and facilities. A place where diversity fuels innovation.

**Your opportunity**:
You will be responsiblefor supporting and providing excellent customer service to faculty, staff, students and student clubs by: conducting hardware and software installation, maintaining electronic classroom technology (including preventative maintenance and servicing), setting-up and operating a broad range of technical equipment in classrooms and for special events (e.g. projection systems, computer systems operations for classrooms), and operating video-conferencing facilities.

**Your responsibilities will include**:

- Responding to service requests in a timely fashion
- Setting up and troubleshooting audio-visual equipment (e.g. video-conferencing, projection systems, classroom computer systems)
- Providing instruction on how to use equipment
- Resolving issues within the scope of the role and escalating problems as required
- Maintaining audio-visual inventory
- Coordinating the booking and delivery of classroom audio-visual equipment with contacts
- Scheduling the setup and takedown of equipment required for events
- Checking that work is completed to the satisfaction of the client

**Essential Qualifications**:

- Advanced College Diploma (3 years) in Audio-Visual Services, or equivalent combination of education and experience.
- Must have a minimum of three (3) years' experience with audio-visual, electronic classroom and computer systems, projection and video equipment
- Excellent knowledge of industry-standard video-conferencing and web streaming product lines
- Experience installing, connecting and testing audio-visual components
- Ability to handle and deliver equipment to locations across campus many time per day and on tight schedules
- Must have excellent interpersonal and high-quality customer service skills, including professional written and oral communication skills to respond appropriately to formal correspondence with faculty and staff
- Ability to effectively conduct presentations in order to demonstrate classroom equipment use
- Must have the ability to exercise good judgment to meet tight deadlines in delivering and servicing equipment
- Ability to work independently

**Assets (Nonessential)**:

- Certified Technology Specialist
- Demonstrated experience in training faculty or professional clients in equipment use

**To be successful in this role you will be**:

- Adaptable
- Approachable
- Communicator
- Problem solver

**Closing Date**: 09/18/2024, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Continuing
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:
**Job Category**: Information Technology (IT)
**Recruiter**: Pura Gnanaratnam

**Lived Experience Statement