Customer Support Representative, Rcc
2 weeks ago
Position Type:
Contract (Full Time) (Fixed Term)
Closing Date:
June 25, 2025
Salary/Wage Range:
$47,940.00 - $59,926.00
Working for the City of Burlington
A great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.
We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.
Hours of Work
35 hours per week
Contract
Until June 2026
Department
Recreation, Community & Culture
Location
Position Overview
Reporting to the Supervisor, Customer Support RCC in the RCC Customer Support and Analytics unit, the Customer Support Representative is responsible for working directly with customers; in processing of bulk and ad-hoc contracts, responding to customer inquiries, providing internal reporting, and delivering overall excellent customer experience.
Responsibilities- Maintain and share expertise and detailed information on the full inventory of city indoor and outdoor park facilities and school board locations to internal and external customers.- Provide rental options and alternatives based on the customer’s requested activity and location.- Process bookings for tournaments and functions/events.- Ensure that issues are identified and resolved where possible including collaboration with, or escalation to coordinator or appropriate staff in other sections or departments. Keep up to date with department structures and responsibilities in order to obtain information or escalate appropriately.-
- Maintain customer information, including correspondence and tracking of rentals.- Be familiar with all details to intake and/or process transactions and complete service requests in a timely fashion for:
- Facility rental contracts to city and school board locations for program providers, festival and event organizers and requests from City departments.- Supplementary reports and documents and payment plans.- Maintaining financial account information and processing financial transactions.- Support Halton Region subsidies and related administration.- Various Departments or City services and products.- Be familiar with all online self-serve options for related services. Support customers as required with using the online services including site navigation, new account setup, and basic customer account maintenance requests.- Perform financial and quality control audits on a variety of data sources. Maintain audit tracking as required.- Produce reports or obtain data from various systems and conduct data entry to spreadsheets or other systems as required.- Identify and escalate/report on data or process issues. Support corrections where possible and provide insights into resolutions for data or process issues.- May on occasion provide break relief or provide support during peak periods for other support/customer service areas.
Requirements
Police Check Requirement
Accommodations
if you require accommodation to ensure your equal participation in the recruitment and selection process.
Note to Applicants:
-
Supervisor, RCC Customer Support
2 days ago
Burlington, Ontario, Canada City of Burlington, Ontario Full time $7,500 - $94,727 per yearPosition Type:Regular Full Time (RFT)Closing Date:November 28, 2025Salary/Wage Range:$75, $94,827.00Working for the City of BurlingtonA great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our...
-
Coordinator, Rcc Training
1 week ago
Burlington, Canada City of Burlington, Ontario Full timePosition Type: Regular Full Time (RFT) Closing Date: May 1, 2025 Salary/Wage Range: $61,424.00 - $76,780.00 Working for the City of Burlington A great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of...
-
Manager, Rcc Facility Operations
6 days ago
Burlington, Canada City of Burlington, Ontario Full timePosition Type: Regular Full Time (RFT) Closing Date: June 30, 2025 Salary/Wage Range: $100,375.00 - $125,469.00 Working for the City of Burlington A great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the...
-
Supervisor, Rcc Administration
2 days ago
Burlington, Canada City of Burlington, Ontario Full timePosition Type: Contract (Full Time) (Fixed Term) Closing Date: October 24, 2024 Salary/Wage Range: $67,749.00 - $84,687.00 Working for the City of Burlington A great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects...
-
Operator, Rcc Facilities
4 days ago
Burlington, Canada City of Burlington, Ontario Full timePosition Type: Regular Full Time (RFT) Closing Date: December 31, 2024 Union: Non Union Working for the City of Burlington A great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents,...
-
Customer Service Representative, Support
2 days ago
Burlington, Canada Quadra Full time**Position**: Customer Service Representative, Support **Location**: Burlington, Ontario (Flexibility Policy) **Status**: Contractual - 12-months (2 positions) Are you known for your initiative and attention to detail? Are you described as an excellent team player, able to deal quickly with a variety of complex situations? We are looking for our next...
-
Customer Service Representative
2 weeks ago
Burlington, Canada Dodds Garage Doors Full timeAbout Us Dodds Garage Doors, founded in 1958, is the leading provider of garage doors and openers across Southern Ontario. Serving more than 500,000 customers with exceptional service, Dodds has become a household name. Dodds has been awarded the Consumers Choice Award for over 22 years. Family-owned and employee-focused, Dodds prioritizes customer...
-
Customer Experience Representative
2 weeks ago
Burlington, Canada SNDL Inc. Full time1 day ago Be among the first 25 applicantsAbout Nova Cannabis Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is to attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient...
-
Customer Service Representative
1 week ago
Burlington, Canada Quadra Full time**Position**: Customer Service Representative (2 positions) **Location**: Burlington, ON and Delta, BC **Status**: Contractual, full time (Contract duration: 18 months) - Replacement of maternity leave Overview Do you enjoy solving problems and having the freedom to work independently? Are you passionate about customer service? Do you like to have fun at...
-
Customer Service Representative
4 days ago
Burlington, Canada U-Haul Full time**Location**: 419 Plains Rd E, Burlington, Ontario L7T2C9 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team...
