Data Collection Clerk

This position is ideal for someone seeking part-time or full-time work and gain valuable work experience related to social research, or to supplement their income from the comfort of their home.

Malatest is currently seeking **Data Collection Clerks** to administer survey interviews and gather data to inform our research projects. The position is offered on a limited term contract, with flexible shift schedules and hours of work that occur during usual operating hours. Due to the nature of our contract-based projects, work hours and schedules may vary based on project demands and shifts are scheduled for days, evenings, and weekends.

Malatest is one of Canada’s largest social research companies with offices and in Victoria, Edmonton, Ottawa, and Toronto with owned and operated outbound call centres in three of the locations. Our areas of research focus are diverse; however, some common areas include health, education, employment, labour market, housing, and transportation. If you have an interest in the research Malatest provides and are looking for an opportunity to diversify your learning and experience, this position would be of interest to you.

**Key Responsibility**:

- Calling respondents to gather information needed to inform our research.
- Completing the targeted number of survey completions required in order to educate and inform the specific research study assigned.
- Maintaining and securing accurate information according to Malatest standards
- Data entry, reviewing data, validating data, all may be required on a project-to-project basis

**Qualifications**:

- Completion of high school required;
- Post-secondary education in progress and/or completed with a Bachelor's degree in a field of study related to research in the social sciences, psychology, information management, business administration, computer sciences, or customer service, is preferred;
- Exceptional written and verbal communications in English, is required;
- Language skills in French or other languages is considered an asset.
- Excellent customer service skills and minimum typing speed of 30 wpm;
- Call Centre experience, or work history in customer service and/or an administrative role, preferred;
- Proficient use of multi-line telephones and computer assisted telephone interviewing systems;
- High level integrity to handle standard personal, confidential and/or sensitive information;
- The ability to self-start, initiate, motivate and engage in calls with positive enthusiasm in order to meet project requirements and goals while adapting to changing priorities;
- Computer familiarity and technical skills are essential as well as familiarity with MS Office;
- As a condition of employment on our research project contracts, staff members are required to adhere to Malatest privacy, security, confidentiality and quality assurance standards;
- Must be legally entitled to work in Canada and be able to obtain any required security clearances with the Industrial Security Directorate Division of Public Works and Government Services Canada, which includes a criminal record check.

**Working Conditions**

The successful applicant must be able to self-monitor, constructively handle feedback, and strive for continuous improvement. Standard Survey House hours of operation are daily from 8:30am to 10:00pm, with shift flexibility from 4-8 hours and a minimum requirement of **30 hours a week**.

Employees must demonstrate a high level of integrity and attention to detail, an ability to work independently, and the ability to accept responsibility for the quality and completion of assigned work.

**How to Apply**

**Job Types**: Full-time, Part-time
Part-time hours: 30 per week

**Salary**: $17.00 per hour

**Benefits**:

- Casual dress

Schedule:

- Day shift
- Evening shift
- Weekend availability

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- French (required)

Work Location: One location