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AR Collections Clerk

1 day ago

Edmonton, Alberta, Canada Medicentres Canada Inc. Full time
AR Collections Clerk

Job Location: Clinic Support Office – Edmonton - Hybrid
Job Type: Full-Time
Experience Level: Mid Level
Schedule: Monday to Friday 8:30 – 4:30
Number of Vacancies: 1

COMPANY INFORMATION:
Looking to make a difference? Looking to join an incredible team?

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.
Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.
By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.

JOB PURPOSE:
The AR Collections Clerk plays a pivotal role in ensuring the smooth operation of Medicentres Canada Inc. by managing various accounts receivable collections, invoicing tasks, processing credit card payments, and maintaining up-to-date customer records. The primary purpose of this role is to facilitate efficient collection processes, enhance customer satisfaction through timely and accurate interactions and collection while contributing to the overall financial health of Medicentres Canada Inc.

PRINCIPAL RESPONSIBILITIES:
  • Monitor and Maintain AR portfolio for all segments of our business. Approx. 500 customers
  • Maintain a customer first mindset while performing collections and follow-ups
  • Development of overall collection strategy and process for outstanding balances while maintaining a positive customer relationship and leveraging the tools of our parent company.
  • Resolve any discrepancies or issues related to billing in a timely and efficient manner.
  • Maintain accurate documentation of collections in all platforms while maintaining process and present solutions to operational users.
    • Meet with internal and external users effectively, while presenting progress reports and recommendations once a month in a formal setting.
  • Adhere strictly to company policy, procedures and practices.
Other tasks and cross training will include:
  • Generate invoices based on appointments and services rendered, ensuring accuracy and completeness of information.
  • Create manual invoices for monthly and quarterly DOT customers.
  • Collaborate with relevant departments to gather necessary information for billing purposes.
  • Process credit card payments through Moneris payment processing system.
  • Create and update customer information in operating system, ensuring accurate and up-to-date records.
  • Verify accuracy of customer data and address any discrepancies or issues as needed.
  • Perform other duties and special projects as assigned.
KNOWLEDGE, SKILLS AND EXPERIENCE:
  • 2 years experience in an AR Collections role
  • Community College Diploma
  • Skilled in data mining and analysis using custom software and Excel
  • Excellent verbal communication skills
  • Strong planning and organization skills
  • Ability to collaborate with team members and other departments within the organization
We appreciate your interest in working Medicentres Canada. Only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit
We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.
We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.
Please note, AI may be used in the selection and recruitment process.