Account Manager

**Company Description**:
Doka is a subsidiary of Umdasch Group which is located in Austria. While the Umdasch Group is celebrating over 150 years as a company with over 7000 employees worldwide, Doka is still relatively new in Canada - with approximately 15 years now in the formworks industry.

Doka is headquartered in Calgary, with offices in Vancouver, Toronto, and Montreal and is staffed by approximately 150 employees. Doka is very much in a growing phase right now, rapidly growing across Canada with a goal and mission to become number one in the industry.

It’s with this goal in mind that we are now looking for someone to help support our existing Account Managers with growth and development in and around our Vancouver Branch (Delta).

Doka is proud to provide its employees with a comprehensive wage and benefits program.

**Reporting Structure**:
This position reports as follows:
**Directly to**: Branch Manager - British Columbia

**Indirectly to**: The Managing Director(s) of Canada, Head of Sales Canada

**As Required**: The Head of HR - Canada

**Responsibilities**
- Identify potential customers and make cold calls that result in meetings and convert prospects into actual sales;
- Develop both new and existing accounts and expand business through face-to-face contact with the customers;
- Maintains a customer/prospect database that contains the names, addresses and phone numbers of actual and prospective accounts as well as all of the names of the officers and key office and field personnel that represent these customer/prospects. Regularly uses and maintains customer/prospect database (Victori);
- Prepares additional sales reports, when requested (ie. Integrity Sales training);
- Communicates clearly and collaborates with engineering, as required, to insure accurate proposals;
- Prepares proposals and obtains appropriate managerial approval;
- Drafts final proposals, insuring management approval and customer signatures are obtained;
- Presents proposals while selling the features and benefits of our products to close sales;
- Partners with engineering for jobs under contract and obtains approved drawings;
- Conducts regularly scheduled jobsite service visits instructing the workers in the proper and safe utilization of equipment thereby shortening their learning curve. Insures that the customer is satisfied with the equipment and the production he/she is obtaining and insures proper recording and coordination of shipments and returns;
- Entertains customers as required and as appropriate, in compliance with published company entertainment and expense guidelines;
- Accountable for all credit interactions with the customer including obtaining contractor approval of invoices, making adjustments through credit requests and insuring prompt payment, as well as preparing and distributing monthly account status reports. Additionally, he/she settles accounts as soon as possible after the last major return of a project regarding lost material, damaged product, cleaning, freight and final returns;
- Timely and accurately completes weekly sales reports and provides information as needed for backlog and sales projections.

**Other Responsibilities/Peripheral Functions**
- Visits job sites as required.
- Handles special projects as assigned including participating in company committees/teams.
- Builds continually on product knowledge
- Assists in ensuring safe working practices and a safe working environment.
- Conducts day-to-day business related activities in compliance with all Sales, Engineering, and national policies, procedures and business practices
- Travels as required (some overnight). Additionally, he/she may be called upon to make sales or service calls outside of the designated territory as needed.
- Collaborates with the Sales Manager and Area Manager insuring company and branch sales initiatives are aligned and achieved.

**Qualifications**:
**Qualifications/Technical Proficiency**
- High School Graduate;
- Bachelor Degree with a concentration in Business, Engineering or Construction preferred.
- 5-7 years sales/account management experience required. Previous experience within the concrete forming industry a plus;
- Consistently handles confidential information with the highest level of integrity and delivers the highest standards of service to customers;
- Strong interpersonal, communication, organization, follow-up and negotiation skills along with a strong numerical aptitude required;
- Effectively manages multiple tasks and handles all responsibilities with a strong sense of urgency;
- Takes initiative, manages time effectively, and manages and adjusts priorities based on business demands;
- Knowledge of the construction industry and its marketplace;
- Ability to read and interpret blueprints;
- Excellent communication skills including an excellent command of English (speaking, reading, writing);
- Qualitative abilities including strong analytical skills, technical proficiency and effective