Help Desk Support at Home
6 days ago
This role includes the following responsibilities:
Takes ownership of issues and ensures customer satisfaction
Provides support and guidance to end users in the use of IA’s PC and telecommunication services
Assigns more complex problems to 2nd Level support for advanced solutions
Identifies efficiencies to make IA’s PC environment easy to use, manage and support.
Recommends system or process changes to reduce client issues
Good knowledge of and experience with PC hardware and peripherals, Microsoft Windows 7 & 10 Operating Systems, Microsoft Office 365, Adobe and McAfee Antivirus software products
Working knowledge of voice and data communication concepts
**Skills**:Desktop, Help desk, Microsoft, customer service, technical support, office 365, hardware, Support, Windows 10, Active directory, Troubleshooting
Top Skills Details:
Desktop, Help desk, Microsoft, customer service, technical support, office 365, hardware
Experience Level:
Entry Level
**Job Types**: Full-time, Part-time
**Salary**: $21.00-$23.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
**Education**:
- Secondary School (preferred)
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