Scheduling Coordinator

3 days ago

Nepean, Canada TREMBLAY FIRE SOLUTIONS Full time

A field scheduler plans, assigns, and manages tasks for field technicians to ensure timely and efficient completion of jobs. Key duties include coordinating service appointments, managing technician availability, tracking job progress, handling customer requests, updating information, and collaborating with various departments. The role requires strong organizational, communication, and problem-solving skills to balance competing priorities, manage changes, and ensure operations run smoothly and efficiently. Key Responsibilities
- **Scheduling & Dispatch**:Create and maintain schedules for field staff, assign work orders, and dispatch technicians to job sites.
- **Resource Management**:Monitor crew availability, workload, and resources to ensure efficient utilization and identify potential performance issues.
- **Communication**:Serve as a point of contact for customers and field staff, responding to inquiries, providing updates, and communicating schedule changes.
- **Customer Service**:Address customer requests and concerns, ensuring a high level of service and timely responses.
- **Data Management**:Maintain accurate records of service activities, technician logs, and project information.
- **Reporting**:Compile statistical reports on services provided and monitor key performance metrics, such as productivity and overtime.
- **Collaboration**:Work with other departments like operations, HR, and customer service to coordinate materials, track new hires, and manage logístical needs.
- **Real-time Adjustments**:Adapt to real-time changes in schedules, resources, or business conditions throughout the day.

Essential Skills and Qualities
- **Organizational Skills**:The ability to manage multiple tasks, prioritize effectively, and keep complex schedules organized.
- **Communication Skills**:Strong verbal and written communication skills for collaborating with team members, managers, and customers.
- **Problem-Solving Abilities**:The capacity to resolve issues, balance competing priorities, and make quick decisions under pressure.
- **Adaptability**:The flexibility to manage last-minute changes and unforeseen circumstances that impact schedules.
- **Technical Proficiency**:Familiarity with scheduling software and proficiency in Microsoft Office Suite, especially Excel.

**Job Types**: Full-time, Permanent

Pay: $25.00-$29.00 per hour

Expected hours: 42.5 per week

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

**Education**:

- AEC / DEP or Skilled Trade Certificate (required)

**Experience**:

- scheduling: 3 years (required)

**Language**:

- English (required)

**Location**:

- Nepean, ON K2E 7Z1 (preferred)

Work Location: In person

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