Csr - Customer Service Representative

1 week ago


Mission, Canada Doctor Love and Hemp City Full time

**Overview**
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be crucial in ensuring a positive experience. Whether assisting with inquiries, resolving issues, or upselling products, you will play a vital role in fostering customer loyalty and satisfaction.

**Responsibilities**
- Respond promptly to customer inquiries via phone or in person.
- Analyze customer needs and provide appropriate solutions or recommendations.
- Handle complaints and resolve issues efficiently while maintaining a positive demeanor.
- Engage in upselling opportunities to enhance customer experience and drive sales.
- Maintain accurate records of customer interactions through data entry.
- Collaborate with team members to improve service delivery and share best practices.
- Stay informed about product offerings and company policies to provide accurate information.

**Skills**
- Strong communication skills in English.
- Excellent phone etiquette with the ability to engage customers professionally.
- Proven experience in customer service or sales roles is preferred.
- Ability to analyze situations and make informed decisions quickly.
- Proficient in data entry with attention to detail.
- A friendly attitude with a focus on providing outstanding customer experiences.

Join us as we strive to deliver exceptional service and build lasting relationships with our customers

**Job Type**: Part-time

Pay: From $18.00 per hour

Expected hours: 20 per week

Additional pay:

- Bonus pay

**Benefits**:

- Store discount

Schedule:

- Every Weekend
- Holidays
- Monday to Friday

**Experience**:

- Cash handling: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person



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