Customer Service Representative

6 days ago


Mission, Canada Doctor Love and Hemp City Full time

**Job Overview**
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be essential in ensuring customer satisfaction and loyalty. This position requires a strong commitment to delivering high-quality service while also identifying opportunities for upselling our products and services.

**Duties**
- Respond promptly to customer inquiries via phone and in person.
- Utilize excellent phone etiquette to engage with customers professionally and courteously.
- Analyze customer needs and provide tailored solutions to enhance their experience.
- Communicate effectively in English.
- Upsell relevant products or services based on customer interests and needs.
- Collaborate with team members to resolve complex issues and improve overall service delivery.
- Maintain knowledge of company products and policies to provide accurate information.
- Must be able to work efficiently in a solo environment getting duties accomplished that management has set out for you while assisting customers.
- It is a Key holder position so must be comfortable working until 10pm.

**Experience**
- Previous experience in customer service or sales is an asset.
- Strong communication skills in English is a must.
- Ability to analyze situations quickly and make informed decisions.
- Demonstrated ability to manage multiple tasks while maintaining attention to detail.
- Familiarity with data entry systems and basic computer skills is required.
- A positive attitude with a willingness to learn and adapt in a fast-paced environment.
- Previous Cash Handling experience is a must.

Join us in delivering outstanding service that makes a difference

Must be 18+ to apply

References will be requested upon interview.

**Job Type**: Part-time

Pay: From $18.00 per hour

Expected hours: 16 - 20 per week

Additional pay:

- Bonus pay

Schedule:

- Evening shift
- Every Weekend
- Holidays
- Monday to Friday

**Experience**:

- Customer Service: 1 year (preferred)
- Cash handling: 1 year (preferred)

Work Location: In person



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