Customer Care Representative

1 week ago

Richmond, Canada Fresh Start Foods Full time

**Position Overview**

This position will be focusing on GFS (Gordon Food Service), responsible for entering orders, addressing customer inquiries and quality issues or concerns. Liaising with production, outside sales, purchasing & shipping regarding customer requirements. Processing invoices and credit memos. This role will have a focus for customer service and a constant desire to help solve our customer issues.

**Shift: Monday to Friday, Sunday and Holidays as required**

**Duties and Responsibilities**
- Managing and solving inquiries from customers
- Processing orders & liaising with with internal departments
- Create delivery logs & assist with customer delivery routing
- Orchestrate complaint resolution and assist the sales staff
- Perform various administration duties required to support the customer care team, including statutory holiday coverage.

**Required Skills and Qualifications**
- Strong listening skills - understand and reflect accurately on the message
- Very good organizational and multitasking combined with initiative and flexibility.
- Effective communication in an open and direct manner; conveys information clearly and concisely, with strong written and verbal communication skills.
- Bilingual would be considered as an asset

**Fresh Start Foods offers a range of benefits, including**:

- Annual Profit Sharing
- Up to six (6) paid sick days (up to 48 hours)
- Team based work environment
- Training provided
- Group Health Care Benefit Program
- Registered Retirement Savings Plan (RRSP) Program with company matching up to 3%
- Opportunity for advancement
- Company sponsored events (Family Picnic, Staff Celebration, BBQ’s)

INDFSW

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Holidays
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)

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