Bilingual Customer Service Representative

9 hours ago

Richmond Hill, Canada Fresenius Medical Care Full time

**PURPOSE AND SCOPE**:
Supports FME Canada’s mission, vision, core values and customer service philosophy. Adheres to the FME Canada Compliance Program, including following all regulatory and division/company policy requirements. The Bilingual Customer Service Representative, under the direction of the National Customer Service Manager, will be responsible for all matters pertaining to customer service related functions and home care functions across Canada.

**DUTIES/ACTIVITIES**

**CUSTOMER SERVICE**:

- Responsible for driving the FME Canada culture through values and customer service standards.
- Accountable for outstanding customer service to all external and internal customers.
- Develops and maintains effective relationships through effective and timely communication.
- Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

**PRIMARY DUTIES / ACTIVITIES**:

- Primary telephone contact for all Hospitals and Clinics.
- Input product orders from Hospitals and Clinics into the computer system and ensure that all deliveries are made in a timely fashion.
- Handle invoice inquiries from customers.
- Provide proof of delivery for any deliveries that are in question.
- Ensure that customers’ back orders are filled quickly.
- Report any problems to the National Customer Service Manager for resolution.
- Perform home care and customer care duties as necessary.
- Process returns for hospitals. Review open returns with QA on a monthly basis
- Call home patients and monitor their dialysis supply utilization.
- Handle and process returns and credits relation to home patients
- Handle and process requests for travelling patients when necessary.
- Carry pager after hours as needed.
- Other duties as assigned.

**PHYSICAL DEMANDS AND WORKING CONDITIONS**:
Repetitive data entry required in an office setting; May be required to work different shifts.

**EDUCATION**

Minimum - high school diploma. College/University Degree preferred.

**EXPERIENCE AND REQUIRED SKILLS**
- Minimum 2 years customer service experience in healthcare industry
- Excellent oral and written communication skills
- Proficient with Microsoft Office
- Must be self-motivated and capable of performing their responsibilities without direct supervision
- Ability to multitask and cooperatively work with a variety of departments
- Bilingual - **must** be fluent in French and English. **Must** be able to read and write in French and English.

**RELATIONSHIPS**

Internal Contacts: Territory Managers, Product Managers, Technicians, Warehouse Staff, FMCC Employees

External Contacts: Home Patients, Hospital purchasing departments, Biomedical technicians, Customer base

**SUPERVISION**

N/A

**_ The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position._

  • Bilingual Customer Service Representative

    9 hours ago

    Richmond Hill, Canada Fresenius Medical Care Canada Full time

    Fresenius Medical Care is the world's largest integrated provider of dialysis products and services. As a vertically integrated company, we provide a complete solution for patients with chronic kidney failure and their caregivers, from research and development to manufacturing our dialysis products to providing complete therapy options within our own...

  • Bilingual Customer Service Representative

    5 days ago

    Richmond Hill, Canada CooperVision Full time

    **Bilingual Customer Service Representative** **-** **RIC0076** **Description** **Job Summary** **Essential Functions & Accountabilities** - Processes contact lens orders accurately and efficiently from multiple channels. - Works to provide First Contact Resolution whenever possible for all communication channels as applicable. - Adhere to the applicable...

  • Bilingual Customer Service Representative

    2 weeks ago

    Richmond Hill, Canada Fresenius Medical Care Full time

    Fresenius Medical Care is the world's largest integrated provider of dialysis products and services. As a vertically integrated company, we provide a complete solution for patients with chronic kidney failure and their caregivers, from research and development to manufacturing our dialysis products to providing complete therapy options within our own...

  • Bilingual Customer Service Representative

    1 week ago

    Richmond Hill, Canada Paymentus Full time

    **_Customer Service - Job Description_** **Summary/Objective** The **Bilingual** **Customer Service Representative** is a role that requires the agent to be available on a queue to answer calls and respond to customer inquiries, including but not limited to: payment processing, payment information inquiries, troubleshooting technical issues,...

  • Customer Service Representative

    2 weeks ago

    Richmond Hill, Canada GRAND GENESIS HEALTH Full time

    Overview: We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, specially for PLASTIC (AESTHETIC) SURGERY, providing exceptional service and resolving inquiries. **Duties**: - Assist customers with product inquiries, orders, billing questions, and...

  • Customer Service Representative

    1 week ago

    Richmond Hill, Canada La Rocca Creative Cakes Full time

    **Company**: The La Rocca tradition of dessert making began 60 years ago in Naples, Italy. Our family’s passion for the art of baking inspired the many original and unique recipes we have today. In 1986, La Rocca Creative Cakes was established in Canada. Over the last thirty years, we’ve grown to become one of the most respected artisanal dessert...

  • Customer Service Representative

    2 weeks ago

    Richmond Hill, Canada PartsEngine.ca Full time

    **CUSTOMER SERVICE REPRESENTATIVE**: We are hiring right now and we are looking for young, forward thinking, customer-oriented service representative to act as a liaison to provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. Here at Parts Engine you are not accessed by sales targets...

  • Bilingual Customer Service Representative

    2 days ago

    Richmond, Canada LEAP Consulting Full time

    **Job Summary** We are an established education institution dedicated to providing exceptional services to students, parents, and educators. We are looking for a dynamic, service-oriented individual who is fluent in both English and Chinese to join our team as a Customer Service Representative. This role focuses on facilitating smooth communication between...

  • Customer Service Representative

    2 weeks ago

    Richmond Hill, Canada Nestle Operational Services Worldwide SA Full time

    **Position Snapshot** **Business area**:Nestlé Health Science** **Job title: Customer Service Representative, Atrium** **Location: REMOTE** **A little bit about us** Nestlé Health Science is an innovative company engaged in advancing the role of nutritional therapy to improve the management of health for consumers, patients and our partners in...

  • Bilingual Customer Care Experience Representative

    2 weeks ago

    Richmond Hill, Canada School Specialty, LLC Full time

    **People Passion Purpose** Everything School Specialty offers is designed for one purpose - to help students succeed. We believe every student can flourish in an environment where they feel safe and inspired to explore and grow. We’re determined to positively impact the future, one child at a time. We need to talk if you share our passion: Transforming...