Csr (Customer Service Representative)

2 weeks ago

Waterloo, Canada Quadro Engineering Corp. Full time

**Position Summary**

Customer Service Representatives (CSR’s) are key roles in our Inside Sales teams for Pharma Machines. These customer-facing roles will correspond with our global customers and channel partners, preparing quotations, processing customer orders, providing status updates on orders, and coordinating warranty claims and material returns. CSR’s work closely with our Technical Sales Specialists, Operations, RSM’s and Channel Partners to provide superior service to our customers.

**Essential Functions**
- Fielding inquiries and providing responsive service support to customers and channel partners
- Preparing simple quotations for replacement parts and/or service requirements
- Reviewing purchase orders for completeness, entering orders in Visual with a high level of attention to detail, and confirming orders to customers
- Coordinating with manufacturing operations & logistics teams to execute on customer orders
- Keeping customers informed of any changes with their orders
- Addressing warranty claims and coordinating Return Materials Authorizations (RMA’s)

**Knowledge, Skills, and Abilities**
- **EDUCATION**_
- Related post-secondary education or equivalent experience is required.
- A technical post-secondary or equivalent degree is preferred.
- **EXPERIENCE**_
- 2-4 years of related experience with a proven customer service track record in technical sales environment
- Prior experience in a manufacturing environment is desired.
- **COMPETENCIES**_
- A Customer Obsession Mindset and passion for technical sales is required.
- Demonstrated ability and experience working in a dynamic, deadline-oriented environment is required.
- Excellent verbal and written communication and organizational skills are required.
- Familiarity with ERP Systems strongly desired. Infor Visual Manufacturing experience preferred.
- Working knowledge of industrial equipment, previous experience with a manufacturing ERP system and basic ability to read/interpret engineering drawings would be great assets to accelerate onboarding.

**Physical Environment and Environmental Factors**
- Regularly works in an office setting.
- Frequently required to stand, sit, talk, and hear
- Must be able to work in front of a computer for a large portion of the day. May occasionally lift up to 20lbs
- IDEX MPT is committed to providing a barrier-free workplace. If accommodation is required during the selection or interview process, it will be available upon request. This job posting is available in an accessible format upon request._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Waterloo, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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