Collections Analyst

5 days ago

Dartmouth, Canada Avenir Energy Full time

About Avenir Energy Ltd.

Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America.

At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success. As a full-time member of our team, you’ll enjoy:

- Comprehensive Benefits: Full coverage for health, dental, paramedical, and life insurance, including virtual healthcare.
- Employee Assistance Program (EAP): Confidential support for you and your family to help improve health and well-being.
- Retirement Planning: RRSP and TFSA options with employer-matching contributions to help you plan for your financial future.
- Work-Life Balance: Generous vacation, floater days, and flexible time-off programs to ensure you have time to recharge.
- Incentive Programs: Annual performance-based rewards for both individual and company achievements.

Position Overview:
Key Responsibilities:

- Portfolio Management: Oversee a diverse portfolio of commercial accounts, evaluating terms and monitoring account status to ensure a seamless credit process.
- Credit Oversight: Maintain standardized credit procedures across the company and recommend process improvements to enhance efficiency and customer experience.
- Decision-Making: Make timely and informed decisions on held orders and payment arrangements within authorized levels.
- Collaboration: Liaise with branch teams, operations, and sales departments to provide credit-related support and ensure alignment on customer accounts.
- Customer Service: Respond to credit policy questions from Customer Service Representatives and resolve credit-related concerns in a timely manner.
- Collections Management: Coordinate with external collection agencies on proposals, settlements, and litigation matters, and follow up as needed.
- Administrative Duties: Manage credit-related administrative tasks, such as reporting, tracking declined payments, and updating account statuses.
- Regulatory Awareness: Stay informed about credit and collections legislation, including bankruptcy procedures and creditor protections.
- Conflict Resolution: Handle escalations and conflicts professionally, balancing business priorities with customer needs.
- Process Improvement: Continuously assess current processes and systems, offering solutions that improve service levels and compliance.

Qualifications:

- Experience: Minimum 3 years of experience in credit and collections, preferably with commercial accounts.
- Technical Skills: Advanced proficiency in Microsoft Excel and working knowledge of credit management systems.
- Communication: Strong interpersonal, written, and verbal communication skills with a customer-focused approach.
- Organizational Skills: Proven ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced environment.
- Problem Solving: Analytical thinker with the ability to evaluate complex situations and recommend actionable solutions.
- Self-Starter: Motivated, quick learner with the ability to work independently while contributing to a team.

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