Customer Service Representative

2 weeks ago

St Catharines, Canada Delta Bingo and Gaming Full time

**SUMMARY**: The CSR Provides courteous and efficient service to patrons in the sales of bingo products, calling back winning bingo cards, and ensuring playing area is clean and ready for business. Interacts with customers on a daily basis, promptly responding to all requests in a courteous and efficient manner. Encourages the sale of company products at every opportunity and applies exemplary customer relation skills that promote a superior company image. Provides prompt service in time sensitive environment to help guarantee bingo event runs free of delays.

**DUTIES AND RESPONSIBILITIES**:

- Exemplify Delta Bingo’s Core Values: Community, Innovation & Leadership
- Work co-operatively with charity members and co-workers.
- Obtain and maintain an AGCO License.
- Operate with cash float and paper inventory.
- Balance cash float and paper inventory at the end of the shift.
- Maneuver around the playing area selling bingo products.
- Work from and operate a POS sales system.
- Alert and ready to assist with running to for declared bingos.
- Assist to ensure bingo callers are aware of declared bingos.
- Assist to call back declared bingo in a clear, loud, and audible tone.
- Assist in paying verified winner correct prize amount.
- Assist in maintaining the playing area (tables, chairs, floors) by keeping the area clean and free of clutter.
- Understand all of the Delta Bingo & Gaming programs and promotions.
- Respond to customer inquiries regarding bingo programs, Red 7, promotions, and any other product or service offered at the Gaming Centre.
- Assist to bundle paper and pocket slots.
- Immediately refer customer concerns to the session manager.
- Immediately report potential safety hazards to the session manager.
- Undertake other tasks and housekeeping duties assigned by the supervisor.
- Comply with Delta Bingo & Gaming dress code.
- Behave in a professional manner (e.g. Refrain from the use of foul language).
- Must be able to work scheduled shifts.
- Demonstrate teamwork attitude through such things as willingness to cover shifts. Performs other job-related duties as assigned.

**Qualifications**
- Courteous and approachable demeanor
- Ability to work afternoons, evenings and weekends
- Previous experience in hospitality or a gaming facility preferred.
- Must be willing to obtain a license with the Alcohol and Gaming Commission of Ontario (AGCO) which includes a background check.

**Job Types**: Full-time, Part-time

Pay: $17.20 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off

Application question(s):

- Can you commit to working a variety of shifts including evenings and weekends?

Work Location: In person

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