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Tenant Services Coordinator
2 weeks ago
**About the Senate**
The Senate plays a unique role in shaping our country’s democracy. As members of the upper house of Parliament, senators examine legislation, study public policy, champion causes and conduct interparliamentary diplomacy.
As a workplace, the Senate is composed of dynamic people representing our nation’s diverse talents, backgrounds and perspectives. We are committed to building and maintaining a diverse and inclusive workplace where everyone is provided full and equal opportunity and access to employment, development and advancement. Build and advance your career by joining a team of dedicated professionals who are committed to excellence in support of senators and the institution.
**How will you contribute?**
The Tenant Services Coordinator's responsibilities include:
- Planning, organizing, developing and managing the implementation of accommodation projects (including renovations, refreshes and repairs) for a portfolio of customers throughout the project cycle.
- Ensuring the quality and speed of project execution.
- Palliate and coordinate projects awarded in connection with building maintenance.
- Ensuring an integrated approach to project implementation with all internal and external service providers and contractors.
- Coordinating all building access requests to carry out work in Senate-occupied buildings. Coordinating requests for existing internal contracts (e.g., internal signage, gym equipment maintenance, etc.).
- Planning and coordination of office moves, rearranges, ergonomic requests and standardizing vacant offices (senators).
The Tenant Services Coordinator is expected to be on site on a rotating basis, and will remain available to respond to building emergencies during normal working hours, as required (e.g., flooding, etc.).
**Open to**
The general public to staff one (1) determinate (full-time) position of one (1) year, in the Property and Services Directorate.
In addition to their resume, applicants are required to send a cover letter (maximum one page).
This selection process may be used to staff determinate or indeterminate positions at the same level with similar requirements.
We encourage individuals from underrepresented and minority groups to apply.
**Prerequisites**
- Post-secondary education in a relevant field OR a combination of education and experience;
- Minimum of five (5) years' experience offering tenant services or facilities management services to corporate clients;
- Must have demonstrated experience working in collaboration with external stakeholders on corporate construction projects including maintenance, renovations or repairs;
- Demonstrated ability to oversee resources on project deliverables across multidisciplinary teams including but not limited to designers, architectural technologist and external partners (e.g., Public Services and Procurement Canada);
- Superior customer service and communication skills are required to build relationship with internal/external parties while setting appropriate expectations;
- Knowledge of Parliament and the Canadian political landscape would be considered an asset.
**Competencies**
Integrity
Respect
Service
Action Management
Communication
Judgment
Teamwork and cooperation
Adaptability
Dependability
**Organizational Needs**
The Senate of Canada is committed to building and maintaining an inclusive workplace where all employees are provided full and equal access to employment, development, and advancement opportunities.
**Conditions of Employment**
**How to apply**
Alternative selection tool methods and/or reasonable accommodation for special needs are available upon request.
Please save a copy of the notice of job opportunity. Once the closing date has passed, these documents will no longer be available.
Relocation and travel expenses incurred during this process are the applicant's responsibility.
The use of masculine gender in the text includes feminine and is used without discrimination.
The posting closes at 11:59 p.m. EST on the closing date stated above.
