Tenant Services Coordinator

HUMAN RESOURCES DIRECTORATE

DIRECTION DES RESSOURCES HUMAINES

**Tenant Services Coordinator**

**Directorate**: Property and Services

**Classification**: SEN 8: $84,951 - $107,485

**Job Type**: Indeterminate Appointment (permanent, full-time)

**Location**: Ottawa, Ontario, Canada

**Closing Date**: Sunday, May 11, 2025

**About the Senate**

The Senate plays a unique role in shaping our country’s democracy. As members of the upper house of Parliament, senators examine legislation, study public policy, champion causes and conduct interparliamentary diplomacy.

As a workplace, the Senate is composed of dynamic people representing our nation’s diverse talents, backgrounds and perspectives. We are committed to building and maintaining a diverse and inclusive workplace where everyone is provided full and equal opportunity and access to employment, development and advancement. Build and advance your career by joining a team of dedicated professionals who are committed to excellence in support of senators and the institution.

**How will you contribute?**

Are you passionate about creating efficient well-functioning workspaces? Do you pride yourself on excellent customer service and attention to details? If so, the Senate is currently seeking a Tenant Services Coordinator to join the Property & Services team.

As a Tenant Services Coordinator, you will play a key role in managing and executing accommodation projects—including renovations, repairs, and office refreshes— for customers throughout the project cycle. You’ll oversee projects from planning through implementation, ensuring they are delivered on time, on budget, and to a high standard of quality. This role requires close coordination with internal teams, contractors, and service providers to maintain seamless operations in occupied Senate buildings, while supporting essential services such as signage, equipment maintenance, and ergonomic accommodations. You'll also take the lead in organizing office moves, space standardization, and responding to workplace needs in real time. With a rotating on-site presence and readiness to respond to building-related issues during working hours, you’ll be a reliable point of contact ensuring our public sector workplaces remain safe, functional, and responsive to the needs of their occupants.

**Open to**

The general public to staff one (1) indeterminate (permanent full-time) position in the Property and Services Directorate.

This selection process may be used to staff determinate or indeterminate positions at the same level with similar requirements.

**Prerequisites**
- Post-secondary education in a relevant field OR a combination of education and experience;
- Minimum of five (5) years' experience offering tenant services or facilities management services to corporate clients;
- Must have demonstrated experience working in collaboration with external stakeholders on corporate construction projects including maintenance, renovations or repairs;
- Demonstrated ability to oversee resources on project deliverables across multidisciplinary teams including but not limited to designers, architectural technologist and external partners (e.g., Public Services and Procurement Canada);
- Superior customer service and communication skills are required to build relationship with internal/external parties while setting appropriate expectations;
- Knowledge of Parliament and the Canadian political landscape would be considered an asset.

**Linguistic Requirements**

English Reading Comprehension**:B**

English Written Expression**:B**

English Oral Interaction**:B**

French Reading Comprehension**:B**

French Written Expression**:B**

French Oral Interaction**:B**

**Competencies**

Integrity
Respect
Service
Action Management
Communication
Judgment
Teamwork and cooperation
Adaptability
Dependability

**Organizational Needs**

The Senate of Canada is committed to building and maintaining an inclusive workplace where all employees are provided full and equal access to employment, development and advancement opportunities.

**Conditions of Employment